Supervisory VSR (AVSCM) - #197695

Department of Veterans Affairs

Date: 04/08/2021 22:31 PM

City: Providence, Rhode Island

Contract type: Full Time

Work schedule: Full Day

  • Duties




This permanent Supervisory Veterans Service Representative/Veterans Service Center Manager (AVSCM) position, GS-0996-14, is located in the Veterans Service Center, Providence VA Regional Office, Providence, RI. The AVSCM is responsible for the administration and management of the Veterans Service Center providing information and assistance to veterans and their dependents regarding veterans' rights and benefits under laws administered by VA and other agencies.

Learn more about this agency


The incumbent is a senior manager responsible for the complete range of Compensation and Pension benefits, including all outreach, personal contacts, and award activities. Assists the Veterans Service Center Manager (VSCM) in management of mission-oriented programs. Responsible for proficient resource utilization and for quality of work performed and services rendered. Assists in directing all claims processing, customer service, and field activities. Assists with consumer affairs as a technical authority and subject matter expert by providing information, advice, and assistance to veterans, their dependents, their beneficiaries, and other interested parties. Acts in the absence of the Veterans Service Center Manager and in that capacity assumes all duties and responsibilities. Participates fully in planning for the organization and staffing of the Veterans Service Center. The Assistant VSCM is responsible for budgetary controls and expenditures of fund allocations for the Service Center. The Assistant VSCM supervises the administration of work involving the development, examination, adjustment, reconsideration, or authorization of the settlement of claims filed by veterans, their dependents and beneficiaries, as well as taking claims and assisting claimants in the preparation of claims, appeals, or other documents. Provides leadership and direction to the Service Center staff and coordinates its activities with other Divisions within the Regional Office. Ensures equal employment opportunities for all Service Center employees. The incumbent:

  • Plans, organizes, coordinates, directs and controls the work of the Division.
  • Revises and develops work methods to support division priorities.
  • Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.
  • Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability.
  • Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.
  • Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval.
  • Serves as technical advisor to the Service Center Manager and/or Regional Office Director for the administration of Compensation and Pension programs.
  • Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies.
  • Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.
  • Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions.
  • Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances.

Work Schedule: Monday - Friday 8:00 am to 4:30 pm

Telework: May be Available

Virtual: This is not a virtual position

Position Description/PD#: 379770

Relocation/Recruitment Incentives: Relocation with BVO is Authorized

Financial Disclosure Report: Not Required

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential


  • Job family (Series)

0996 Veterans Claims Examining

  • Requirements



Conditions of Employment

  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a supervisory/managerial probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • You must be a U.S. Citizen to apply for this job


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/19/2021.

Time-in-Grade Requirements: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's or General Adjustment SF-50's as they cannot be used to prove time-in-grade.

Specialized Experience: Applicants must have one year of specialized experience equivalent to the next lower grade level in the normal line of progression for the occupation in the organization. Specialized experience is characterized by a thorough knowledge of general laws affecting veteran's Compensation and Pension benefits and a full and complete knowledge of the laws, regulations, precedent opinions of the Court of Veterans Appeals, authoritative opinions of the General Counsel, and the procedural requirements affecting the entire field of Compensation and Pension benefits programs. Candidates must also have demonstrated in their work experience or training that they possess, or have the potential to develop, the qualities to successfully supervise subordinates (including managers and coaches) and to operate and manage a successful Veterans Service Center.

You will be rated on the following competencies as demonstrated in your resume for this position.

  • Knowledge of Federal, state, and local laws, regulations, policies, guides, procedures, and judicial determinations, applicable to Veterans' benefits programs (particularly compensation and pension) or similar programs.
  • Knowledge of human resources management systems administered on merit principles.
  • Ability to manage and/or supervise (plan, organize, direct, control, review, etc.) the work activities of subordinates.
  • Ability to analyze (i.e., review and evaluate), comprehend, and apply decisions derived from a variety of data or complex information, weighs relevance and accuracy of information, generates and evaluates alternative solutions, makes recommendations or final determinations.
  • Ability to establish and maintain clear and concise communication (oral and written) with persons/groups both within and outside an organization, from many different backgrounds, and with different levels of education and competence.
  • Ability to make well-informed and timely decisions, even when data is limited or solutions produce unpleasant consequences, taking into account the facts, goals, constraints and risks.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the competencies; completion of a work sample, and/or be contacted for an interview.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work normally involves mental rather than physical exertion. The work is primarily sedentary with some walking, standing, bending, and/or carrying lightweight items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://


There is no educational substitution at this grade level.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume