Branch Service Manager - #197366

Advia Credit Union


Date: 04/08/2021 18:01 PM

City: Augusta, Michigan

Contract type: Full Time

Work schedule: Full Day

What you should know about the role



The most essential function of this position is to assist the credit union members in experiencing the advantage. This is accomplished by providing outstanding service to both internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core. Branch Service Managers are responsible for leading the operational efforts of the branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures members are promptly and professionally served. Trains, directs, and supervises branch Teller team. Position could cover more than one branch.





What you should know about Advia



Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States with over 2 billion in assets. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based and fun infused. We certainly live by the saying “work hard, play hard.” As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.





As a Branch Service Manager, you will have opportunities to:



  • Self-manage your day to day work schedule
  • Be a part of a team that focuses on driving progress, building relationships and keeping people at the core in everything that they do.
  • Build strong relationships throughout all levels of the organization including executive-level
  • Monitor/manage service levels in branch/branches.
  • Represent and promote Advia in community.
  • Ability to help members with loan and account opening as needed to back up Financial Solutions Specialists.
  • Ensures members requests/questions are resolved, include escalations.
  • Manages Teller team to ensure adequate coverage for member demand.
  • Coach and manage referral production.
  • Proficient in all Advia products and services.
  • Responsible for growth and development of all Tellers in the branch/branches.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of

    Foreign Assets Control.

Physical Requirements



Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.





Working Conditions



Must be able to routinely perform work indoors in climate-controlled shared workspace with moderate noise.





Mental and/or Emotional Requirements



Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.





Acknowledgement



Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time. Advia Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.



Experience



Three years to five years of similar or related experience, including preparatory experience





Education/Certifications/Licenses



A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.





Interpersonal Skills



A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

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