Rollover Operations Associate - #197340

John Hancock

Date: 04/08/2021 18:00 PM

City: North Weymouth, Massachusetts

Contract type: Full Time

Work schedule: Full Day

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations

Job Description

Reporting to the Manager, New Business Support, the Rollover Operations Associate will be responsible for facilitating the rollover of assets while coordinating and maintaining department reporting needs


  • Responsible for following up on participant rollovers in a timely manner

  • Responsible for responding to emails and other participant inquiry in a timely manner

  • Work directly with financial intermediaries to ultimately channel assets into John Hancock

  • Communicate with Third Party Administrators and Plan Sponsors to facilitate rollover process

  • Facilitate daily and weekly operational activities while following department policies and procedures

  • Respond to routine inquiries from various operation teams both internal and external

  • Oversee data integrity requirements

  • Proactively share knowledge to ensure team objectives are met

  • Other duties as assigned


  • Bachelor’s degree preferred, great opportunity for a New Graduate!

  • 1-3 years financial services industry experience preferred

  • Previous Customer Service or Financial Services experience

  • Strong customer service focus

  • Good understanding of policies and procedures

  • Strong Microsoft Office skills

  • Detail oriented with the ability to quickly organize, prioritize and work within a multiple task environment

  • Good analytical and problem-solving skills

  • Excellent communication skills

  • Good listening skills

  • Ability to multi-task

  • Ability to work independently as well as in a team environment to meet stated goals and targets

  • Ability to learn quickly


If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 98,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact

E EO is the Law I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

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