Ferry Terminal Agent I (PCN: 3760) - #197333

State of Alaska

Date: 04/08/2021 17:32 PM

City: Chiniak, Alaska

Salary: $24 / hour

Contract type: Full Time

Work schedule: Full Day


The Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway System is looking for a Ferry Terminal Agent I to help us Keep Alaska Moving!

The Ferry Terminal Agent's main function is to provide customer service to all passengers traveling on the Alaska Marine Highway System, including making and modifying reservations, collecting payment, and answering questions. The other tasks are more physical, including line handling heavy mooring lines in any and all weather conditions and performing security sweeps of the pier and facilities. Other duties may include janitorial work and snow removal.

Our Division, Mission, and Values

Our focus is to provide excellent customer service to our passengers, while also being a part of the shore side support of the AMHS fleet. Ferry Terminal Agents are normally the first people the passengers come in to contact with and our communities rely on us for up to date information and assistance. We provide a critical link between the communities and the vessel crews with good communication skills and professional knowledge.

The Benefits of Joining Our Team

Working as a Ferry Terminal Agent will provide opportunities to develop customer service skills while also providing a critical service to the community. We work together in a team environment.

The Work Environment You Can Expect

The work environment requires all incumbents to have the physical ability to lift and carry heavy weights, work in inclement weather, and work on docks and catwalks above cold water. Business hours and staff schedules are based on varying AMHS vessel sailings and may be subject to change with minimal notice. Incumbents may be required to work fluctuating schedules, split shifts, and/or be able to report any time for work 24/7 including holidays to respond to port calls as needed. A typical day with a vessel involves at least 20-30 min outside performing line handling duties, and the rest of the day spent in side working at the reservations counter on the computer.

Who We Are Looking For

A successful candidate is an Alaskan resident who meets the minimum requirements including having a driver's license, having a TWIC card or the ability to get one in 30 days, is comfortable with computerized data entry, has at least one year of customer service experience, can lift and pull heavy lines of 50-75lbs, is willing to work in any and all weather conditions, and can handle unexpected schedule changes including nights, weekends, and holidays. The candidate must also be willing to work as a part of a team and get along well in group situations

Minimum Qualifications

One year of experience performing any combination of duties that included significant contact with customers or the general public in order to provide information and assistance concerning services offered and their relevant policies and procedures, receiving payments and related cash handling, answering and directing phone inquiries, data entry and retrieval, maintaining computerized files and records, and/or ensuring the safety of people and property. Examples of qualifying experience include, but are not exclusively limited to, sales cashiers, bank tellers, food service wait staff, travel agents, security staff, or crew on commercial passenger vessels.

Special Note:

33 CFR, Part 105, and US Coast Guard NVIC 03-07 require that all incumbents performing the essential duties and responsibilities of this job class maintain a Transportation Worker Identification Credential (TWIC) for access to federally-defined restricted areas within a maritime facility. Continued employment is contingent upon obtaining and maintaining a valid TWIC within two months of employment.

The work environment requires incumbents of all positions in this job class have the physical ability to lift and carry heavy weights, work in inclement weather, and work on docks and catwalks above cold water.

Terminal business hours and staff schedules are determined and/or adjusted based on varying AHMS vessel sailings and may be subject to change with minimal advanced notice. Incumbents may be required to work fluctuating schedules, split shifts, and/or be available to report any time for work 24 hours a day, 7 days a week (including holidays), in order to respond to port calls as needed.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Additional Required Information



Please be sure to check our residency definition to determine if you qualify.


This recruitment utilizes a supplemental questionnaire as part of the application process. These questions may be a mix of written, multiple choice, and select all that apply questions. The answers you provide to the questions will be an opportunity for you to tell us about your experience and/or education. The answers will be used to determine which applicants will advance to the interview phase of the recruitment and selection process; please be as thorough and accurate as you can.

A cover letter is NOT required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.


Please be aware - this position requires the applicant (at their expense) to obtain a Transportation Worker Identification Credential (TWIC) in compliance with federal regulations pertaining to certain maritime port facilities. All terminal employees are required to obtain a TWIC in order to work in certain restricted areas of the terminals.

Information about the TWIC can be found on the TWIC information web site link, http://twicinformation.tsa.dhs.gov, or call the TWIC help desk at 1-866-347-8942.

If you are selected for the position, you will be required to immediately enroll/apply for the required TWIC card. The applicant selected for the position must have their TWIC card in hand in order to be unescorted within a restricted or secure area of the terminal facility.


Applications and resumes will be reviewed to determine if the minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.


If post-secondary education is required or is used as a substitution to meet the minimum qualifications, it is required to complete the Education section of your Profile. If you have not obtained a degree, please indicate the number of credit hours earned in the Units Completed field. Copies of transcripts will be required at time of interview but may also be attached to the application.


Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.


This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.


The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Workplace Alaska NOTICE
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Contact Information

Amanda Becker
Ferry Terminal Manager I

Phone: (907) 486-3800 opt 3


Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

  • Health insurance, which includes employer contributions toward medical/vision/dental

    • The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information.

      • AVTEC
      • Confidential
      • Correctional Officers
      • Marine Engineers
      • Mt. Edgecumbe Teachers
      • Supervisory
      • Unlicensed Vessel Personnel/Inland Boatman's Union
      • Exempt employees (not covered by collective bargaining)

    • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

      • General Government
      • Labor, Trades and Crafts
      • Public Safety Employees Association
      • Masters, Mates & Pilots

  • Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

  • Group-based insurance premiums for

    • Term life (employee, spouse or qualified same sex partner, and dependents)
    • Long-term and short-term disability
    • Accidental Death and Dismemberment
    • Long-term care (self and eligible family members)
    • Supplemental Survivor Benefits

  • Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

  • Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
  • Matching employer contribution into a defined contribution program (new employees)
  • Employer contribution into a defined benefit or defined contribution program (current employees)
  • Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
  • Option to enroll in the Alaska Deferred Compensation Program
  • Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See http://doa.alaska.gov/drb/retirement/index.html for additional information

Paid Leave & Other Benefits

  • Personal leave with an accrual rate increase based on time served
  • Eleven paid holidays a year
  • Gym discounts at participating fitness providers in multiple locations throughout the state.

See http://doa.alaska.gov/drb/ghlb/employee/health/gymListing.html for additional information

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