Manager, Order Fulfillment - Picking - #197318

Digi-Key Corporation

Date: 04/08/2021 17:31 PM

City: Thief River Falls, Minnesota

Contract type: Full Time

Work schedule: Full Day

Digi-Key is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, Digi-Key has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more

Manager, Order Fulfillment - Picking

Schedule: Monday- Friday 1:30 pm- 10:00 pm or End of Day

Position Overview

The Manager, Order Fulfillment - Picking is responsible for managing and developing leaders of people and potentially individual contributors. This position ensures business objectives aligning to Order Fulfillment - Picking strategy and policy are accomplished through established, implemented and executed plans & tactics. The position’s focus is on maintaining, coaching and developing staff, communicating organization objectives and expectations, and monitoring the progress of projects and initiatives, taking appropriate action when needed


Must be able to…

  • Manage a group of employees; primarily manages employees at seasoned / professional level. Develop team members through the use of strategic delegation. Accountable for the performance of a team within own discipline based on departmental strategy & goals
  • Develop and administer plans and procedures for all company personnel; adapt plans to address resource and operational challenges
  • Oversee planning and organization of department activities. Participates in developing department goals, objectives, and measurements in alignment with corporate strategy
  • Lead, plan and organize department staff meetings. Provide business and team updates. Ensure that action items are completed in a timely manner
  • Evaluate reports, decisions and results of department in relation to established goals. Recommend new approaches for continual improvements in efficiency and service of the department
  • Build key partnerships within the organization to ensure understanding of broad business strategy and impact to the (insert department name, i.e. HR, Accounting, Marketing, etc.) department and vice versa
  • Act as a change agent who is able to gain consensus and influence action
  • Identify opportunities for team and|or supervisor development (e.g. hard or soft skill) to ensure industry and corporate standards are met; partner when|where appropriate to develop and organize development activities
  • Continually evaluate assigned department’s workforce needs|requirements; coordinate hiring schedule/requirements with HR
  • Monitor and evaluate performance dashboards and reports; determine root cause of issues & propose|lead recommendations & implementation for resolution
  • Provide direction and guidance to employees and manage issues appropriately. Partner with Human Resources (HR) when needed
  • Oversee and provide strong mentorship to employees through effective training, coaching and team building
  • Monitor and evaluate performance dashboards and reports; determine root cause of issues & propose|lead recommendations & implementation for resolution

Other Typical Tasks..

  • Ability to travel - domestically and internationally as needed|requested
  • May lead|participate on cross-functional committees, task forces

Position Specific Info:

  • Co-manage all order fulfillment and support functions, including both daily and end-of-day functions
  • Evaluate work metrics and set standards to ensure goals are met
  • Review PDC statistics and reports, and review these on an ongoing basis with supervisors
  • Manage PDC functions to gain consistency in work performance and improve quality/productivity
  • Monitor live processes and identify problems in a real-time environment
  • Continue to broaden knowledge base of entire Digi-Key operation, which may include areas outside of PDC
  • Assist IT in trouble shooting system failures
  • Provide and assist in work flow dynamics to ensure full utilization of current staff
  • Continue to search for process improvements both internally and with outside resources

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Required Knowledge, Skills and Experience

Minimum/Essential Qualifications:

  • High School Diploma or Equivalent
  • Typically, 4+ years of management experience
  • Knowledge of department's available and upcoming products and services
  • Demonstrates strong presentation skills for a variety of audiences, including executive management
  • Demonstrates understanding of IPE|semiconductor products and customer applications
  • Demonstrates strong understanding of Digi-Key processes and procedures
  • Demonstrates ability to understand and analyze reports as well as confidence to make recommendations
  • Demonstrates ability to actively participate as a member of the Digi-Key Management Team to meet departmental goals
  • Demonstrates a high level of confidentiality
  • Demonstrates professionalism and ability to communicate at all levels within the organization
  • Contractual, negotiating and fiscal management experience
  • Knowledge and familiarity with the electronic component distribution industry
  • Ability to work independently with minimal direction
  • Experience with creating and delivering marketplace strategy and solutions
  • Expert in time, resource management with strong written and verbal communication skills
  • Strong representative of sense of accountability and ownership; ability to lead your business and clearly communicate the results back to the organization
  • Able to twist or bend and occasionally climb stairs
  • Able to reach with hands and arms above shoulder level
  • Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
  • Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
  • Capable of spending 8-10 hours walking/standing on concrete
  • Capable of lifting up to 50 lbs. from floor to shoulder height
  • Regular and consistent attendance due to need to access physical equipment
  • Must demonstrate the following behavioral competencies; attention to detail, building collaboration, business acumen, communication, creating alignment, critical thinking and judgement, customer/client focus, developing others, drive for results, ethical conduct, innovations and risk taking, initiative, integrity, interpersonal effectiveness, leading courageously, learning orientation, manages execution, organization awareness, personal effectiveness/credibility, planning and organizing, positive attitude, problem solving and analysis, professionalism, project management, resilience, strategic awareness, strategic thinking and application, team leadership, thoroughness, and time management

Preferred Qualifications:

  • Two-Year Degree in Operations, Business Administration or similar area of study or equivalent, relevant work experience
  • 5+ Digi-Key &/or industry experience in Order Fulfillment, people leadership or other relevant work experience

Digi‑Key Electronics is an Equal Opportunity Employer . We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or .

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