Technical Support Technician - 10:30-7:00 CDT - #197308

MediRevv


Date: 04/08/2021 17:30 PM

City: Coralville, Iowa

Contract type: Full Time

Work schedule: Full Day

Title: Technical Support Technician


Division: Technology


Wage Category: Hourly, Non-Exempt



Reports to:
Manager, Service Delivery



Salary range:
Commensurate with experience and geographical location



Worksite:
Onsite, or Remote





Job Statement



The Technical Support Technician is responsible for providing first-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This communication is either in person, over the phone or electronically by responding to email messages and service tickets for internal and external customers seeking assistance.



Job Duties



An effective Technical Support Technician will exemplify the MediRevv Mindset by helping the organization on a whole achieve balance between partners, people, and performance through:



  • Deliver excellent service while troubleshooting issues with a customer by asking questions to determine nature of problem and walk customer through the problem-solving process
  • Provide remote technical computer support at an advanced level for a variety of devices, including (but not limited to) computers, laptops, monitors, home networking equipment, storage devices, and computer peripherals
  • Support a remote workforce through interactions utilizing phone, video, and chat communication platforms
  • Perform exceptional work independently with little face to face supervision
  • Manage and maintain extensive computer environments including daily performance across end user computers as well as cloud environments such as AWS and Office 365
  • Variety of other duties, as assigned

If hired to work on a MediRevv campus:



  • Provide hands-on support for end-user devices, included computers, laptops, and printers
  • Configure, modify and/or repair computer hardware
  • Assist with inventory tracking
  • Travel between various work locations




Job Requirements – Knowledge, Skills and Abilities



A successful candidate must have proficient knowledge/capabilities in the following areas:



  • Previous IT Help Desk experience and/or associates degree with computer science course work preferred
  • Customer-first mindset with a demonstrated desire to exceed expectations
  • Excellent computer and troubleshooting skills including proficiency with Microsoft Office
  • Ability to adapt to change in a fast-paced environment.
  • Self-motivated with the ability to multi-task and meet deadlines under time pressure
  • Ability and resources to work remotely (high speed internet, phone)
  • Ability to lift 50lbs if hired as an onsite employee
  • Availability to work a varied work shift based on operational shift needs




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