Product Manager - #197291

Clarus Commerce

Date: 04/08/2021 17:04 PM

City: Rocky Hill, Connecticut

Contract type: Full Time

Work schedule: Full Day

About Clarus Commerce:

At Clarus Commerce, our focus is on the employee, their growth and their work/life balance satisfaction is always Top of Mind. The minute you step through the door, you’ll be joining a company that values everyone’s opinion, rewards and recognizes exemplary work, and loves to have fun.

You’ll also be a part of a business that is constantly being recognized for excellence. We’ve been chosen as a “Top Workplace” eight years in a row, we have been named one of Boston’s Best & Brightest, a “Top Company Culture” nationally and have been featured in The Wall Street Journal, The Boston Globe, Cosmopolitan and Time Magazine. Life is too short, so join a company where you can turn a job into a career—and have a great time doing it.

Clarus Commerce specializes in building custom premium loyalty programs for our clients. We also have a direct to consumer business where we manage consumer facing subscription shopping products, such as ShopSmarter and


Position Summary:

Clarus Commerce is seeking a Product Manager to join the Direct to Consumer Team. In this role, you will work closely with the DTC team to manage and grow a set of consumer-facing digital products focused on ecommerce.

This individual will capture and translate customer insights and market analyses to drive innovation in the products they manage ( and ShopSmarter). We are seeking a passionate collaborator with attention to detail who is comfortable working in a fast-paced environment, taking initiative, managing multiple priorities and working to find creative solutions. Once the Company returns to the office (October) this person will be able to routinely work from home for part of the week.

Position Duties and Responsibilities::

    • Member of a cross-functional team that drives product strategy translating customer needs into new features and functionality that are financially sustainable for the business

    • Participate in all phases of the product development lifecycle, including analysis, design, testing, and development of digital products.

    • Drive organizational understanding of customer needs and pain points and utilize “VoC” insights to develop strategies to enhance the customer experience while measuring impact

    • Effectively communicate user stories and product requirements for new feature development and integration

    • Research, execute and measure data driven optimizations and enhancements designed to improve the user experience and increase member engagement

    • Leverage technology and media tools to analyze and define metrics and goals, track and report on the customer journey and member satisfaction, and effectively communicate findings internally

    • Act as a champion of change. Help to identify new business opportunities including support of the product innovation strategy.

    • Study and understand best in class online shopping industry practices and savings tools

    • Partner with customer service centers to execute on customer retention strategy and ensure consistency of the user experience at each touchpoint.

Desired Skills and Experience:

    • Approximately 5 years of experience in product management, preferably in a digital, direct to consumer business with a strategic focus on KPI’s and financial analysis. Experience working with subscription-based products is a plus

    • Bachelor’s Degree in a related field

    • Ability to synthesize data/information and derive useful themes and trends and translate quantitative and qualitative findings into actionable strategies

    • Experience working with development teams

    • Knowledge of/prior experience in scrum/agile methodologies and the software development life cycle (SDLC)

    • Proficient in MS Office including Excel and PowerPoint as well as various analytics and insight tools

    • Proactive and resourceful problem solver with a love for learning who pushes the organization to learn from other industries’ standards and practices.

Clarus Commerce is proud to be an Equal Opportunity/Affirmative Action employer. As such we are collecting this data from applicants. Completion of this data is voluntary and will not affect your opportunity for employment or terms or conditions of employment. This data will be used for reporting purposes only and will be kept separate from all other personnel records and only accessed by the Human Resources Department. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by law.

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