BMV Assistant Branch Manager - #197156

State of Indiana

Date: 04/08/2021 15:31 PM

City: Montgomery, Indiana

Contract type: Full Time

Work schedule: Full Day

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.

About the Bureau of Motor Vehicles:

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we

  • Invest in our employees

  • Engage our customers

  • Provide sustainable systems

  • Embrace product innovation

    About the Job

Assistant Branch Managers direct the workflow of Customer Service Representatives and assist with the overall duties and responsibilities of the branch. You will assist the Branch Manager in assessing branch needs as well as conduct meetings with your staff. You will work alongside leadership to train, develop, and mentor Customer Service Representatives to be the best employees they can be.

A Day in the Life:

The essential functions of this role are as follows:

  • Oversee the branch’s day-to-day operations
  • Conduct meetings with branch staff
  • Assist leadership with scheduling for the branch
  • Assist with the daily opening and closing of the branch
  • Complete weekly reports
  • Complete daily records for all balances and deposits
  • Aid leadership in the resolution of escalated customer complaints
  • Partner with Branch Manager and HR staff to ensure training, development, evaluation, and discipline is completed in accordance with policy
  • Monitor BMV inventory and office supplies

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

  • High school diploma or equivalent
  • Two (2) years of experience as a manager in a service industry
  • Ability to communicate exceptionally with all variety of employees and customers
  • Experience with writing reports and presenting
  • A high level of critical thinking and the ability to troubleshoot
  • A drive to assist with the training and development of BMV employees
  • Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers premiums discount for the medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave
  • Free Parking
  • Free LinkedIn Learning

If this is an Intermittent position, the position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

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