Lead Host/Hostess (Full Time) - #197115

Sea Island Resorts


Date: 04/08/2021 15:00 PM

City: Sea Island, Georgia

Contract type: Full Time

Work schedule: Full Day

Basic Job Function:



Builds and maintains relationships with all of Sea Island's reservation sources along with daily follow up regarding all reservation related items. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.



Minimum Requirements:



  • Host/Hostess experience preferred
  • Must be at least 18 years of age
  • TIPS (Training for Intervention Procedures) certified preferred
  • Understanding of Forbes 5-Star dining standards preferred
  • Familiarization with restaurant POS system preferred
  • Familiarization with MS Word, Excel, etc…
  • Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
  • Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
  • Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
  • Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
  • Ability to easily adapt to organizational and environmental changes
  • Must be flexible to working days, early mornings, evenings, weekends, and holidays
  • Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy


Tasks/Responsibilities:



  • Engage guests at the door
  • Track Reservations
  • Call back guests leaving messages for reservations
  • Follow Forbes Five Star Standards
  • Actively involved in the promotion of the Colt & Alison
  • Create and assign tables onto the floor chart daily
  • Creates more and unique personalized touches to the Colt & Alison experience
  • Oversees the Colt & Alison host staff
  • Research guests to provide small touches of familiarity to their dining experience
  • Work directly with the Outlet manager for forecasting future reservation trends
  • Work with Marketing, to advertise Colt & Alison
  • Follow up with guests in the dining room and at the door upon departure
  • Promptly escort guests to their assigned table as they enter the dining room
  • Learn the names and personally recognize our regular Guests and Members
  • Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
  • If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
  • Maintains cleanliness and organization in all work areas
  • Uphold appropriate departmental standards of quality/timing
  • Uphold and ensure compliance with all company and departmental policies and procedures
  • Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
  • Attends all scheduled employee meetings and brings suggestions for improvement
  • Willing and timely execution of other duties as delegated by leadership


Physical Requirements:



  • Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
  • If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
  • Ability to perform repetitive tasks with accuracy
  • Ability to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
  • Ability to read, write and communicate effectively in English, both written and verbal
  • May be exposed to mechanical, electrical, chemical and fume hazards
  • No visible tattoos, visible body piercing or unnatural hair color or hairstyles per company grooming standards


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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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