Marketing UX Content Designer - #197104

Capital One - US


Date: 04/08/2021 14:31 PM

City: Plano, Texas

Contract type: Full Time

Work schedule: Full Day

Plano 3 (31063), United States of America, Plano, Texas



Marketing UX Content Designer




Marketing UX Content Designer




At Capital One, we want to change the way people engage with their money, their bank, and their financial lives. It’s audacious work at a massive scale. Here in Dallas, we are seeking to transform our Financial Services division to be more human centric and instill design practices from strategy to conception to implementation for our auto loan businesses. As a team, we come to work every day looking to build digital experiences that are authentic and bold.



Who We’re Looking For: A talented cross functional Copywriter & UX Designer to join our team in creating next-generation digital experiences for Capitalone. You’ll work closely with Product and Engineering teams to execute innovative experiences that aim toward the futuristic vision of Capital One’s digital servicing experience. Creating solutions that scale, you’ll also have a hand in setting the content guidelines to align with the overarching Capital One brand.



Who You Are: You are proactive and passionate about communicating in plain language — making the complex simple. You love designing solutions that solve customer problems, with humanity. You’re a strong collaborator who can work across Product, Engineering and Brand ensuring a consistent voice. You’re a natural storyteller, a systems thinker, and a designer of content whom people want to work with.You’re passionate about the customer experience and marrying that with our business goals. You understand the role content plays across all channels and why consistency is more than a luxury.




  • Partner with Product, and Engineering partners to co-create content for experience(s) we're trying to launch or evolve.


  • Write and optimize copy in support of digital experience and experimentation initiatives


  • Connect customer journey needs with business goals, design direction, and brand guidelines to design content effectively for end-to-end customer experiences


  • Collaborate with stakeholders across the organization who come at experience design from different angles—like PR, brand, legal, risk, and more—to facilitate progress and influence direction


  • Partner with UX Researchers and Information Architects to observe and conduct user testing and research to inform our experiences.


  • Customer Advocate – You'll dig into who our customers are and what language they use, then ensure our products speak their language


  • Writer – Obsessed with being grammatically correct, you love writing as much at strategizing.


  • Editor -– You'll cut or change what doesn’t help audiences find, understand, and use our products


  • UX Designer – You'll not only design, but establish a cohesive conversation with users, both within and across our many digital experiences


  • Researcher – You’ll test and validate your content, iterate until it’s clear and then see to its roll out to millions of customers


  • Data Analytics – You'll study analytics and use data to inform content decisions




Basic Qualifications:



  • At least 2 years of experience in marketing design




Preferred Qualifications:




  • 4-year degree in communications, creative writing, journalism, graphic design, web design or similar discipline.


  • 2-4 years writing and design experience


  • Working knowledge of e-mail, web, mobile and print design best practices


  • Industry Knowledge: Email, web and direct mail experience required within any industry. Banking experience is a plus.


  • Technical Knowledge: Working knowledge of Google suite, Adobe Creative Suite, Sketch App and Figma.





At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



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