Student Assistant - External - #197061

Texas Tech Univ Health Sciences Ctr


Date: 04/08/2021 14:01 PM

City: Lubbock, Texas

Salary: $7 / hour

Contract type: Part Time

Work schedule: Full Day



An employee performing part-time work incidental to their academic training in an occupational category that requires all incumbents to be students as a condition of employment

Org Level 7


171132 - ITSC PC Support Lbk

Org Level 1


Texas Tech Univ Health Sciences Ctr

Department


ITSC PC Support Lbk

Major/Essential Functions



  • Answer incoming phone calls for TTUHSC
  • Troubleshoot basic customer technical issues via phone support.
  • Escalate technical issues not resolved to ITSC technicians.
  • Assist with registration of walk-in customers.
  • Provide basic troubleshooting experience for walk-in customers.
  • Documentation of work performed in institutional work order tracking software.
  • Deployment and pickup of laptops for TTUHSC student testing


Occasional Duties



  • Assist with network troubleshooting as needed
  • Provide additional manpower for PC Support needs


Required Qualifications


A student enrolled in at least 6 hours in an institution of higher education other than TTU, employed to perform work as assigned by supervisor



Preferred Qualifications



  • Experience in direct customer service.
  • Prior technical support via phone.
  • Majoring in MIS or related field.


Pay Statement


Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage

EEO Statement


As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran

Pay Basis


Hourly

Minimum Hire Rate


7.25

Grant Funded?


No

Job Type


Part Time

Job Group


Executive and Admin Assistants

Shift


Day

Travel Required


None

Does this position work in a research laboratory?


No

Job Expires


08/31/2021

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