Director, IaaS Platform Owner - #156981

Total System Services, Inc.

Date: 02/24/2021 01:30 AM

City: Atlanta, Georgia

Contract type: Full Time

Work schedule: Full Day

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

The Director, IaaS Platform Owner will organize and lead several Infrastructure as a Service (IaaS) Platform Teams responsible for the foundational systems that deliver our business critical services in support of the GPN North America Issuer Segment. This leader will be responsible for the availability, compliance, security and delivery of core infrastructure that enables business capabilities and services across the enterprise.

The Director, IaaS Platform Owner must have a strong operational background and be capable of building a roadmap to transform traditional Infrastructure and Operations Teams into an IaaS model. The Team is composed of Engineers of varying skills associated with compute, database, network, storage, middleware and other infrastructure technologies. This leader will be a senior stakeholder in all relationships with internal and external business and IT partners.

As a key member of the IT leadership team this role contributes to the development and execution of the enterprise wide IT strategy and is responsible for ensuring infrastructure strategy is fully aligned, positioning every platform to deliver compelling business value.


  • Sets the mission, vision, and strategy of the IaaS Platform to maximize the success of business and IT enterprise initiatives.
  • Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.
  • Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget.
  • Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
  • Creates and aligns a platform value map by linking targeted business outcomes with the future-state business capabilities required to achieve them.
  • Develops and controls the annual budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within plan.
  • Defines, develops and manages a comprehensive and integrated ITSM landscape, based on best-practice processes, disciplines and related toolsets.
  • Collaborates with Information Security to ensure platforms embrace and apply security strategy.
  • Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by platform teams. Supports periodic reviews by internal audit, compliance teams and other risk-related functions as required.
  • Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals.
  • Provides input on what emerging technologies should be incorporated into platforms and services to successfully deliver overall IT strategy.
  • Champions platform involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities.
  • Provides strategic direction and oversight for the full life cycle of design, development, operation and support of IT systems.
  • Directs the development of an IT sourcing strategy and provides oversight for strategic vendor and partner relationship management.
  • Works with HR and the IT leadership team to develop and execute workforce plans that ensure that platform teams can supply skilled resources to meet current and future demand.
  • Develops the maturity of IT to improve efficiency, deliver new innovations and increase collaboration with other business areas (e.g., through Agile and DevOps).
  • Drives the adoption of (and commitment towards) service improvements.
  • Serves on IT planning and policymaking committees; drives the development of enterprise technology standards, governance processes and performance metrics.

Minimum Qualifications:

  • Bachelor's or master's degree in computer science, information systems, business administration, related field or equivalent work experience
  • Ten or more years of experience in IT or business/industry
  • Three or more years of leadership responsibilities, including strategy, budgeting and staffing
  • Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them
  • Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns with the IT and business strategy


  • Effective influencing and negotiation skills in an environment where resources required for success may not be in direct control of this role
  • Excellent analytical, strategic conceptual thinking, strategic planning and execution skills
  • Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
  • Ability to build consensus, making decisions based on many variables, and gain support for major initiatives.
  • Strong sense of self, ethics and effort, as well as the willingness to go the extra mile to achieve important goals.
  • Ability to develop staff including coaching, mentoring and performance management
  • Expertise in budget planning and financial management, preferably with showback and/or chargeback models
  • Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them
  • Knowledgeable in how to apply I&O capabilities to achieve regulatory or statutory compliance requirements.
  • Expertise in establishing and improving DevOps, as well as other working practices (e.g., ITIL).
  • Demonstrated ability to develop and execute a strategic staffing plan that ensures the right people are in the right roles at the right time, and employees are highly engaged and satisfied
  • Experienced in leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects and modifying I&O's target operating model.
  • Experience of developing governance practices to track and measure the quality of services, and maintain service improvement plans.
  • Strong third-party management skills, working closely with sourcing and vendor managers.
  • Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the I&O workforce

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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