Technical Writer III - #156330
Date: 02/23/2021 14:30 PM
City: Mountain View, California
Contract type: Full Time
Work schedule: Full Day
Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations
What this Job Entails:
The Technical Writer will collaborate with Astreya Partners’ subject matter experts to develop and enhance documentation related to services. The role will both compose new documentation and edit the work of others, ensuring high standards for readability, grammar, and content. The key to success in this rule is the ability to synthesize complex instructions into easy to follow guidebooks, instructions, and general communications. The person in this position should be an expert in communications.
Resolves a wide range of issues in creative ways
Seasoned, experienced professional with a full understanding of their speciality
Works on problems of a diverse scope
Receives little instruction on day to day work, general instruction on new assignments
Your Roles and Responsibilities:
Create and maintain how-to documentation related to inventory management and IT logistics
Develop collateral for a Learning Management System (LMS)
Ensure documentation is easy to read, grammatically perfect, succinct, adheres to standards, and is, overall, effective in terms of intended purpose
Provide expertise to others in terms of effective communication methods
Develop narrative content along with graphics and diagrams
Develop and edit weekly communications to inventory technicians, for content related to change management
Conduct interviews with various users and technical staff to gather data for documentation.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Client Focus Area:
A. Create program/project web sites in Google Sites, interacting with program
managers and the senior technical writer.
B. Develop collateral for a Learning Management System (LMS).
C. Ensure documentation is easy to read, grammatically perfect, succinct,
adheres to standards, and is, overall, effective in terms of intended purpose.
D. Develop narrative content, possibly including graphics and diagrams
E. Conduct interviews with various users and technical staff to gather data for
F. Communicate clearly and regularly to clients about the project progress and
G. Other duties as required. This list is not meant to be a comprehensive
inventory of all responsibilities assigned to this position.
Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Experience writing, proofreading and editing
Ability to produce and organize content succinctly, with a logical flow
Experience with content authoring tools
Experience editing and formatting technical documents
Experience using a content management system or document management system
Passionate attention to detail
Ability to work independently and be self directed, as well as the ability to willingly follow guidance from others
Familiarity with inventory management and IT logistics related services
Technical background related to IT
Familiarity using Google apps such as Gmail, Docs, Sheets, Slides, and Sites
Experience working in an international setting
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
What can Astreya offer you?
Employment in the fast-growing IT space providing you with a variety of career options
Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
Introduction to new ways of working and awesome technologies
Career paths to help you establish where you want to go
Focus on internal promotion and internal mobility - we love to build teams from within
Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
Dedicated management to provide you with on point leadership and care
Numerous on the job perks
Market competitive compensation and insurance, health and wellness benefits
Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.