Customer Service Representative - #156209

Moo Properties


Date: 02/23/2021 12:00 PM

City: Orlando, Florida

Contract type: Full Time

Work schedule: Full Day

Company Description



TwoFive. is an online marketplace created exclusively for investing in single-family rental (SFR) homes. Moo. provides research, analytics, and insights to evaluate and purchase independently certified properties. With Moo., first-time buyers have access to vetted homes with investment profiles and cash flow potential reports. When ready to sell, the seller advertises the home without losing income or disrupting current tenants. 



Job Description



We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers


Salary range: $42000 - $50000 per year.


Responsibilities



  • Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.

  • Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution. 

  • Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner. 

  • Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions. 

  • Acknowledge and address all customer inquiries on time.

  • Attract potential customers by answering product and service questions. Suggest information about products and services.

  • Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement. 

  • Suggest potential products and services to management by collecting customer information and analyzing customer needs.

  • Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.

  • Address any issues that may arise and escalate to management for their engagement and support.

  • Handle other duties as needed.



Qualifications




  • High school diploma, general education degree or equivalent.

  • Ability to stay calm when customers are stressed or upset.

  • Comfortable using computers.

  • Experience working with customer support.



Additional Information




  • This is not a remote job
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Schedule

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