Customer Account Representative - #156139

Moo Properties


Date: 02/23/2021 10:00 AM

City: Cleveland, Ohio

Contract type: Full Time

Work schedule: Full Day

Company Description



Vantage is a creative branding and marketing firm dedicated to tailoring local new customer acquisition campaigns for nationally recognized companies around the country.



Job Description



We have a Customer Account Representative position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer service and a positive experience to our customers. You enjoy providing solutions to customers and selling products and services.


Salary range: $43000 - $53000 per year.


Requirements:



  • Partner with customers to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries.

  • Engage with the Customer Success team to both understand and advise of customer issues, frustrations, or requests to drive customer happiness and retention.

  • Build and maintain excellent relationships with clients and other staff at all levels by navigating complex, consensus-driven decision-making environments.

  • Provide internal feedback on how we can better serve our clients in the product road map for continuous improvement.

  • Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.

  • Show composure, resilience, and flexibility in a fast-paced, ever-changing environment, and also as an internal advocate for evolving customer needs.



Qualifications




  • Bachelor Degree in Marketing, communication, or related (College or University) preferred.

  • Intermediate level proficiency using PC ( G suite, Excel, and Word)

  • Positive, energetic person with expertise working in the Customer Service.

  • Excellent communication skills (Verbal and written)

  • Able to handle difficult situations in a manner that upholds good business relations

  • Comfortable working in a team environment and independently under steady deadline pressure.

  • Possess exceptional organizational and analytical skills to make sure all projects are completed timely.



Additional Information




  • This is not a remote job
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Schedule

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