Customer Account Representative - #156139
Date: 02/23/2021 10:00 AM
City: Cleveland, Ohio
Contract type: Full Time
Work schedule: Full Day
Vantage is a creative branding and marketing firm dedicated to tailoring local new customer acquisition campaigns for nationally recognized companies around the country.
We have a Customer Account Representative position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer service and a positive experience to our customers. You enjoy providing solutions to customers and selling products and services.
Salary range: $43000 - $53000 per year.
Partner with customers to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries.
Engage with the Customer Success team to both understand and advise of customer issues, frustrations, or requests to drive customer happiness and retention.
Build and maintain excellent relationships with clients and other staff at all levels by navigating complex, consensus-driven decision-making environments.
Provide internal feedback on how we can better serve our clients in the product road map for continuous improvement.
Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.
Show composure, resilience, and flexibility in a fast-paced, ever-changing environment, and also as an internal advocate for evolving customer needs.
Bachelor Degree in Marketing, communication, or related (College or University) preferred.
Intermediate level proficiency using PC ( G suite, Excel, and Word)
Positive, energetic person with expertise working in the Customer Service.
Excellent communication skills (Verbal and written)
Able to handle difficult situations in a manner that upholds good business relations
Comfortable working in a team environment and independently under steady deadline pressure.
Possess exceptional organizational and analytical skills to make sure all projects are completed timely.
- This is not a remote job
- Disability Insurance
- Employee Assistance Program
- Flexible Schedule