Manager/Team Leader Site Services - #156127


Date: 02/23/2021 09:30 AM

City: Kalamazoo, Michigan

Contract type: Full Time

Work schedule: Full Day


Direct and develop a cohesive team and program to consolidate, manage, and improve engineering-related facility, utility, and support services site-wide. Manage the IFM service provider with responsibility for soft services (Janitorial, cafeteria, etc..), facilities maintenance, and utility services. Optimize the site storeroom and MRO program to assure cost-effective, reliable supply of maintenance parts and operational supplies. Coordinate the execution of other site services that are best managed in a centralized fashion. Bring all these programs and services under a common umbrella and manage them to achieve safe, reliable, cost-efficient delivery of services to the site.

Day to day this position will involve managing a team to deliver the varied services that support operations and maintenance. It includes working with numerous service providers to prioritize work and achieve desired quality levels, determining and satisfying the needs of internal Pfizer customers, administering the contract terms, managing the work to a budget, and promoting a culture of safe, compliant work.

Long-term it will involve governing the programs and interfacing with Global Engineering and Global Procurement, managing KPIs and adjusting the programs to achieve continuous savings at consistent service levels, planning to a long-term vision of what services should be included, lifecycle maintenance of assets, and development of the people and processes that make the programs succeed.

Site services role includes: Janitorial, Grounds, Pest Control, Waste, Food, Mail, Office Space, Uniforms, Facility Infrastructure, Paving, Roofing, Building Exterior, Electrical, Plumbing, Elevators, Automatic Doors, Hoists, Pressure Relief Devices, Security Equipment, Life Safety Equipment, Motor Pool, Powered Industrial Vehicles, Calibration Standards, Analytical Instrumentation, Building Automation Systems, Utility Operations (Steam, Water, Air), Utility Maintenance, HVACR, Lab Hoods, Storeroom, & MRO.


Direction of Programs – Work intimately with contracted service providers to assure reliable, cost-effective delivery of services; assure quality of service is appropriate for site needs; interface and align with global programs such as IFM, MRO, EHS, and energy; institute and document the processes necessary to assure consistent and repeatable execution.

Team Development – Nurture a team of motivated, capable individuals and empower them to efficiently implement their responsibilities and generate continuous improvement. Develop team members to become experts at services management. Similarly, work with long-term service providers as partners and aid in their development and assimilation to Pfizer culture.

Technical Knowledge – Be conversant of all services and workstreams at a technical level and make appropriate decisions. Be specifically knowledgeable of IFM and MRO programs at the functional level to evaluate service provider performance and help match the programs to site needs.

Contract Management – Manage relationships with contract services providers and sub-contractors; understand and apply contract terms and requirements; maintain compliance with procurement and office of contractor management requirements; engage in competitive bidding or requests for proposal as required.

Compliance – Understand and maintain compliance with all quality, EHS, and legal or regulatory requirements for all workstreams, including those with GMP impact. Promote a culture of proactive recognition of risk and open communication.

Financial Management – Develop and administer expense budgets for all services. Align budget with program requirements and cost savings goals. Assure and review tracking of costs to meet both site budget and contract requirements. Maintain long-range forecasts and manage program goals to align with them.

Asset Management – Understand the desired life and performance of all assets involved in site services workstreams from infrastructure to utility. Balance performance against cost in achieving the best asset life and return on investment. Administer the use of Global Reliability Program tools to achieve the appropriate level of availability. Provide 5-year capital plan input for applicable assets.

This position manages 2 individual contributors.



  • Minimum Bachelor of Science (BS) degree in Engineering


  • Minimum 12 years of engineering and/or maintenance experience

  • Previous experience in Site Services, Maintenance, Facility Management or other applicable areas of Engineering

Other Requirements:

  • Demonstrated ability to interact effectively with colleagues at all levels of the organization.

  • Demonstrated ability to interact effectively with contract service partners

  • Detailed understanding of long-term service contract management

  • Experience with developing and documenting engineering and business processes

  • Strong organizational skills

  • Effective written and verbal communication skills

  • Flexible and adaptable to changing priorities, meeting deadlines, and working well under pressure

  • Ability to develop solutions to complex problems which require the use of ingenuity, innovation, and creativity

  • Skilled at objectively evaluating competing solutions



  • Masters of Business Administration (MBA)


  • Familiarity with Integrated Facilities Management (IFM) and Maintenance, Repair, and Operation (MRO) materials programs and contracts

  • Experience with Utility Operations

  • Experience with contract service program governance processes and administration of multi-site programs

  • Experienced in a pharmaceutical, FDA-regulated manufacturing environment

  • Experience with Pfizer budget process

Certificates, Licenses, or Registrations:

  • Professional Engineer (PE) License

  • Certified Maintenance Reliability Professional (CMRP)


  • Ability to perform complex data analysis and develop/manage detailed programs.

  • Ability to present plans and status updates to leadership and a broad range of stakeholders across the organization.


Ability to travel infrequently as necessary to support global programs.

Other Job Details

  • Last Date to Apply: March 8, 2021
  • Eligible for Relocation Package
  • Eligible for Employee Referral Bonus


Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.



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