Hemophilia Clinical Manager - #156122


Date: 02/23/2021 09:30 AM

City: Portland, Oregon

Contract type: Full Time

Work schedule: Full Day

Department Overview

The Hemophilia Center at OHSU is the only federally-recognized Hemophilia Treatment Center (HTC) in Oregon and southwest Washington. The HTC provides integrated care to children and adults with hereditary bleeding and clotting disorders. OHSU is one of only eight regional core hemophilia centers in the U.S., leading the Mountain States Regional Hemophilia Network. The Hemophilia Center serves people with inherited blood disorders, such as von Willebrand's disease, hemophilia a, hemophilia b, other factor disorders and platelet disorders, as well as those affected by inherited clotting disorders.

Function/Duties of Position

This position plays a vital role in supporting the department by independently overseeing daily clinical operations, supervising and directing clinical support staff. This position is a main point of contact for all internal and external customers, which includes physicians, patients, insurers, and other health care professionals. Under the direction of the Program Administrator, this position participates in developing and implements strategic planning initiatives.

Clinical Management:

  • Works with Medical Director to coordinate clinical staffing, when necessary.
  • Monitors Epic work queues: referrals, follow-up and charge review. Obtains retro authorization for services, if necessary. Sends claims for write-off when necessary.
  • Oversees coordination, scheduling and staffing of annual outreach clinics. Initiates and maintains contracts with non-OHSU facilities.
  • Provides training and back up for all scheduling and clinic coordination responsibilities of other Hemophilia Center clinical support staff.
  • Manages non-factor patient billing and scheduling issues.
  • Provides insurance coverage assistance to patients by explaining potential coverage and comparing plans or helping them sign up for coverage on the exchange.

Administrative Management:

  • Creates and maintain databases and spreadsheets to collect and track clinical information, develop reports. Oversees coordination of clinic calendar. Ensure coordination of all clinical travel.
  • Keeps department leadership informed by compiling performance reports. Assists Program Administrator in development of annual administrative services budget, schedules expenditures, analyzes variances, and initiates corrective action.
  • Coordinates clinical contracting and off campus authorizations.

Staff Management:

  • Hires, orients and supervises all Hemophilia Center clinic administrative and PAS support staff. Schedules staff, monitors performance, provides regular feedback and annual review. Provides regular coaching, counseling and as needed, discipline.


  • Provide Hemophilia Clinic oversight, with program leadership setting practice goals and objectives ensuring quality, effective, safe, and cost efficient patient care.
  • Support and assist in development of continuing quality improvement programs.
  • Communicate and implement policies of OHSU, DCH, Department of Peds, Institution on Development & Disability, and regulatory agencies in coopeation with OHSU Ambulatory Services Administration.

Required Qualifications

  • Associates degree or equivalent education and/or experience.
  • Two years front line clerical experience in clinical setting with progressive responsibilities Experience in managed care, billing, scheduling, and HR.
  • Intermediate level skills with Word, Excel, Epic/Cadence, Oracle, and PowerPoint.
  • Skill in developing and maintaining professional relationships.

Preferred Qualifications

  • Bachelor's degree in a relevant field.
  • Two years of ambulatory clinic management experience. Experience includes scheduling appointments, resolving conflicts, managing support staff, tracking budgets and attendance.
  • Bilingual, 5 years medical office management experience.
  • Advanced Excel, Word, PowerPoint, Oracle, Epic/Cadence skills.

Additional Details

Please upload cover letter and resume.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

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