COVID-19 Vaccine Clinic Patient Navigator - #156120

Catholic Medical Center


Date: 02/23/2021 09:30 AM

City: Manchester, New Hampshire

Contract type: Full Time

Work schedule: Full Day

Under the immediate supervision of the Clinical Services Business Manager, is responsible for navigating patients through the process of receiving their COVID-19 vaccination series


This is a temporary part-time position working 24 hours per week.


Clinical Administrative Competency


1 Maintain awareness of organizational COVID-19 vaccine guidelines and updates from the CDC and NH State DHHS.


2 Schedule appointments for qualified patients, following the phased distribution plan, to receive their two doses of the COVID-19 vaccine series within the appropriate timeframes. Quickly fill cancellations and coordinate appointment changes.


3 Check in patients for their scheduled appointments, verifying and updating all patient information at each visit. Is responsible and skilled at obtaining accurate information on the patient in as swift a manner as possible


4 Provide all patients with required handouts and answer simple questions. Forward patient's clinical concerns to the COVID-19 vaccine clinical staff for follow up.


Patient Advocacy


1 Utilize appropriate resources for non-English speaking patients, hearing and sight impaired individuals, and/or healthcare illiteracy


2 Take proactive steps to recognize and report suspected abuse including child abuse, sexual abuse, spousal abuse, report to your supervisor


Quality


1 Participates in quality reviews vaccination audits and process improvement as needed.


2 Follows infection prevention practices and techniques to prevent the spread of illness


Professionalism


1 Utilizes professional and polite telephone etiquette skills and computer skills to communicate and follow up with patients regarding their vaccine appointments.



  • Education: High School Diploma or equivalent


  • Experience: Experience in a healthcare setting preferred, experience with electronic health records preferred. Must be computer proficient

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