COVID-19 Vaccine Clinic Patient Navigator - #156120
Catholic Medical Center
Date: 02/23/2021 09:30 AM
City: Manchester, New Hampshire
Contract type: Full Time
Work schedule: Full Day
Under the immediate supervision of the Clinical Services Business Manager, is responsible for navigating patients through the process of receiving their COVID-19 vaccination series
This is a temporary part-time position working 24 hours per week.
Clinical Administrative Competency
1 Maintain awareness of organizational COVID-19 vaccine guidelines and updates from the CDC and NH State DHHS.
2 Schedule appointments for qualified patients, following the phased distribution plan, to receive their two doses of the COVID-19 vaccine series within the appropriate timeframes. Quickly fill cancellations and coordinate appointment changes.
3 Check in patients for their scheduled appointments, verifying and updating all patient information at each visit. Is responsible and skilled at obtaining accurate information on the patient in as swift a manner as possible
4 Provide all patients with required handouts and answer simple questions. Forward patient's clinical concerns to the COVID-19 vaccine clinical staff for follow up.
1 Utilize appropriate resources for non-English speaking patients, hearing and sight impaired individuals, and/or healthcare illiteracy
2 Take proactive steps to recognize and report suspected abuse including child abuse, sexual abuse, spousal abuse, report to your supervisor
1 Participates in quality reviews vaccination audits and process improvement as needed.
2 Follows infection prevention practices and techniques to prevent the spread of illness
1 Utilizes professional and polite telephone etiquette skills and computer skills to communicate and follow up with patients regarding their vaccine appointments.
Education: High School Diploma or equivalent
- Experience: Experience in a healthcare setting preferred, experience with electronic health records preferred. Must be computer proficient