Billing Client Care Assistant - Alpharetta, GA - #156003

At COUNTRY Financial, our licensed Client Care Representative provides client services to insureds, including account changes and questions regarding policy status, coverages, and/or billing. Resolves service problems in a contact center environment (via phone, email or chat) with a focus on one-call resolution. Assesses client needs and advises on policy coverage and options. May add additional coverages for auto, property, or other lines of business. May require appropriate property/casualty licensing. May support agent or direct channel.

Due to the coronavirus (COVID-19) pandemic, we are currently limiting the number of employees in our offices. This position will begin working in a remote capacity and will be expected to return to the assigned office location following a broader return to work announcement.

Responsibilities:

• Communicates with clients via phone, web, and email to deliver a best in class client experience by resolving matters related to customer service and/or billing. (Examples include: coverage, quotes, policy changes, processing payments, reinstatement requests, and policy change impacts to premium.)

  
  

• Completes quotes and transactions accurately to make policy changes, modify policy coverage, and/or collection of premium from clients based on underwriting, accounting, and billing services guidelines and best practices.

  
  
• Enters communication records and other data into various company systems for information sharing with our agency force, call center management trending reports, and collaboration with other organizational areas.

Preferred Qualifications:

• Exceptional customer service and communication skills (written and oral).
• Strong basic math skills.
• Computer keyboarding and navigation skills.
• Previous call center experience.
• Background in the insurance and/or financial services industry.

Required Qualifications:

• Typically requires:

  
  

• High school diploma or GED.

  
  
• Requires appropriate property/casualty licensing - training and testing for licensing will occur once hired if not already PC licensed.

Physical Requirements:

• Normal office environment.

  
  

• Work may extend beyond normal business hours as business needs dictate.

  
  

• This position requires handling a high volume of phone calls, emails and web inquiries in a production environment.

  
  

• There may be extended periods of time spent at work station during peak periods.

  
  
• This position may require working alternative work shifts, including evenings and weekends, on a regular or rotational basis as determined by management.

Additional Information:

• Positions start virtual training on 4/26/2021.
• Starting Annualized Salary is $35,100.
• Virtual training hours are tentatively from 9:00a.m. - 5:30p.m. EST from 4/26/2021 - 5/28/2021.
• Virtual mentoring is tentatively 5/31/2021 - 6/11/2021 with hours dependent on available billing rep to mentor.
• Starting 6/14/2021, your designated work hours are Mon-Fri from 11:30a.m. - 8:00p.m. EST including every 4th Saturday based on rotation. (The first Saturday 10:00a.m. - 3:00p.m. EST may be scheduled on 6/12/2021).

For more details about careers at COUNTRY Financial®, please visit us online at www.countryfinancial.com/careers.

COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.