ZOOM: CS RENEWALS MANAGER - #116516

KMC Solutions


Date: 2 weeks ago
City: Taguig, Metro Manila
Contract type: Full time

Job Description

  • Engage Zoom partners about their renewals to retain as much business as possible
  • Engage customers who may be at risk of canceling due to customer satisfaction issues and/or threat of competitor
  • Evaluate accounts that have been flagged as at-risk based on usage metrics, and facilitate internal conversations to drive customer retention
  • Keep up-to-date notes on significant risk situations for proper forecasting.
  • Other operational tasks that are related to the Renewal’s team day to day business
  • Effectively work cross-functionally with CSMs, Sales, Engineering, Support, and Executives.

Requirements

  • Two year’s experience working in a SaaS or Cloud company is mandatory (preferably in sales, customer success, or renewals)
  • Presence and proficiency in social media such as LinkedIn is also a plus
  • Strong collaboration, negotiation, and relational skills
  • Customer churn forecasting, associated pipeline development, and management skills are required
  • A proven track record of client satisfaction, teamwork, and cross-functional collaboration
  • Demonstrated excellence in presentation skills with the ability to build relevant, strategic messaging in a customer meeting setting
  • Must have strong verbal skills with consultative professional business acumen
  • Must be detail-oriented, organized, ethical, responsible, & self-motivated
  • Salesforce CRM, Zuora, ZenDesk, and Tableau experience preferred
  • Strong Internet research skills with excellent PC literacy [Excel, Outlook, Word, PowerPoint]BA/ BS or equivalent experience

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