WE ARE HIRING CSR WITH OR WITHOUT EXPERIENCE (AMENABLE TO WORK IN ILOCOS) - #86701
Alphalink Global Solutions
Date: 2 weeks ago
City: San Nicolas, Ilocos
Contract type: Full time
- Responding to customer inquiries on products and services.
- Resolving complaints and issues as quickly and efficiently as possible.
- Communicating with customers through various channels, including phone and email.
- Maintaining up-to-date knowledge on company policies and products.
- Documenting customer interactions and issues for future reference.
- Minimum education requirement: Bachelor's degree (at least 5 degrees)
- Experience level: At least 6 years in customer service or related field
- Excellent communication skills, both verbal and written
- Strong problem-solving and critical thinking abilities
- Ability to handle challenging situations and customer complaints with professionalism and empathy
- Familiarity with customer service software and CRM systems
- Ability to work flexible schedules, including weekends and holidays