US Telco Customer Agent | P21k Salary Package - #130116

TTEC


Date: 1 week ago
City: San Fernando, Central Luzon
Contract type: Full time

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Pampanga, you’ll be a part of bringing humanity to business. #experienceTTEC

Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work after a thorough, independent analysis conducted by Great Place to Work Institute Philippines.

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 4pm. You may visit TTEC Pampanga office at Bldg. 4 SM City San Fernando, Olongapo-Gapan Road, Lagundi, Mexico, Pampanga.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one.

During a Typical Day, You’ll

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

  • Open to newbies or with customer service experience
  • Completed senior high school or equivalent
  • Recognize, apply and explain your product or service knowledge
  • Computer experience
  • Preferably within 50 KM radius from TTEC Pampanga site

What You Can Expect

  • Performance bonus opportunities of up to PHP 50,000 monthly 
  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/phl/ for more information.

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