Urgent | Lead Assistant Manager - Process Training | Pasay

TASQ Staffing Solutions


Date: 1 week ago
City: Pasay
Contract type: Full time
Location: MOA Pasay

Work set-up: Hybrid

Qualifications:

  • Classroom Management/Modules/Up-training/Initiatives/Quality
  • Help the Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s.
  • Monitor, coach and mentor trainers to help develop the required skill sets.
  • Develop training materials, activities, and assessments.
  • Facilitate training classes as needed.
  • Help the (Senior) Training Manager and/or AVP gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis.
  • Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program.
  • Protects the confidentiality of client and adheres to company policies regarding confidentiality.
  • Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.
  • Ensure compliance with internal policies and procedures, external regulations, and information security standards.


Competencies Required:

  • Excellent communication and organization skills
  • Very good coaching and training skills
  • Ability to communicate effectively to a variety of audiences
  • Ability to provide and support a vision and direction
  • Ability to implement projects with the highest degree of professionalism and ensure follow through and evaluation of their effectiveness
  • Ability to work with minimum supervision and in a continually challenging environment
  • Ability to analyze learning needs and assist in the development of customized modules and initiative

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