Transition Manager - #116417

Gratitude Inc.


Date: 2 weeks ago
City: Manila, Metro Manila
Contract type: Full time

Role: Head/VP/GM-Transitions

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Semi-Voice

Key Skills: Customer Relations Project management Team Leader Six Sigma Transition Manager Senior Transition Senior Transition Manager Lean Six Sigma Black Belt Operations Management pre sales Transition Project Six Sigma Green Belt Lean Six Sigma Certified

  • A leading BPO is looking for a Transition Manager to join their team in Eastwood city.



    Work set up - Work on site.



    QUALIFICATIONS:



    • Excellent communication and interpersonal skills
    • 7-10 years of experience in transitions / project management or equivalent
    • At least 1-2 years operations experience
    • Graduate / MBA with project management experience, preferably pertaining to process migration
    • Working knowledge of Six Sigma
    • Experience with pre-sales / post-sales support (C-Level interface), Transition Management, and blended (offshore / onshore) delivery operations
    • Has experience in managing large projects for multiple / different customers
    • Ability to manage multiple priorities
    • Team leadership / management skills
    • Customer relationship management skills
    • Ability to adhere to deadlines by managing key project milestones and deliverables as part of the project plan
    • Ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines


    RESPONSIBILITIES:



    • Engage business lines to understand migration requirements
    • Devise detailed project plans to execute migrations
    • Coordinate with various teams to ensure deliverables are met
    • Escalate issues in a timely manner and suggest alternative approaches
    • Partner with the business to ensure smooth execution of plans
    • Work consistently to improve and update migration methodologies and toolkits
    • Ensures Transition projects are / remain fully auditable
    • Ensures all forecast costs are fully understood at the start of each project and transition budgets are agreed upon with the accounting team
    • Manages customer relationships, account management and operational controls of related tasks


    Connect with me only if you are genuinely interested. WhatsApp/Viber - +91-8655619712 or mail me your resumes at [email protected]


Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at [email protected].

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