Training Manager - #116001

Concentrix


Date: 3 weeks ago
City: Davao, Davao
Contract type: Full time

Job Title:

Training Manager

Job Description

The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.Essential Functions/Core Responsibilities
  • Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
  • Conduct Train-the-Trainer sessions
  • Conduct quarterly one-on-ones with Trainers
  • Coordinate with the Quality Supervisor and Operations on consistency issues
  • Create and maintain consultant training schedule
  • Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants
  • Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization
Candidate Profile
  • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Self-starter, sense of urgency, and works well under pressure
  • Ability to foster a sense of professionalism and relationship building for self and team
  • Strong attention to detail
  • Ability to work a flexible schedule
  • Occasional travel
Career Framework Role

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

Time Type:

Full time2024-02-09

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Assistant Manager - Marketing Operations

Leslie Corporation, Davao, Davao
2 days ago
The Assistant Marketing Managers for VisMin ( Marketing & Brand Experience) is responsible for defining offline commerce channel and digital e-commerce channel strategy and vision, translating that into key strategies, and building organizational capabilities to execute the said strategies effectively, consistently, and aligned to Sales Operations efforts. A Key leadership role that truly owns and delivers the last mile brand...

Call Center Agents - No Experience Accepted

Neksjob Philippines, Davao, Davao
3 days ago
Job Opening Call Center Agents - No Experience Accepted Job Industry Telecommunications Job Type Full-Time Experience Level Entry Level Date Posted 2024-02-28 Job Location -Davao8000Davao Del SurPhilippines Company Information Neksjob Corporation - We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim...

Electrical Sr. Specialist - Davao, Philippines

Black Pearl Consult, Davao, Davao
1 week ago
Responsibilities: Provide support in electrical matters for plant operations and maintenance. Propose solutions and perform root cause analysis. Produce technical reports. Ensure excellent standards during project implementation. Interface with the site’s CMMS (Computerized Maintenance Management System). Review and analyze work orders. Enhance maintenance philosophies. Support the Engineering Department, Token Program, and Lifecycle Management Planning. Requirements  At least 5 years of...