Tenant Concierge - #116360

The Penbrothers International, Inc.

Date: 2 weeks ago
City: Makati City, Metro Manila
Contract type: Full time

Job Title: Tenant Concierge

Contract Type: FULL-TIME


Founded in 2018, The client is a flexible living and home rentals company that leverages technology and design to revolutionise the experience for tenants. We're on a mission to reimagine urban homes in Southeast Asia, catering to a growing generation of mobile working professionals. The client homes integrate flexibility and convenience with comfort and style for a hassle-free rental experience. With rooms in top city locations, affordable prices and a strong community, Cove tenants will always have somewhere warm to come home to.

The client has over 3,000 rooms across Singapore and Indonesia, and are set to continue to expand their presence regionally.

  • Responsible for delivering a customer-centric experience and assisting tenants across all communication channels including WhatsApp, emails, and calls
  • Going the extra mile to ensure tenants’ needs and expectations are met
  • Actively involved in refining tenant experience through tenant's feedbacks and observing daily operations
  • Proactive and initiative to constantly suggest improvements for tenant communication processes
  • Report directly to Tenant Concierge Manager and work closely with Tenant Experience Managers to ensure smooth day-to-day operations
  • Manage tenant support enquiries, triaging issues, raising tickets, and relaying to the correct internal team
  • Create the daily schedules of our inhouse staff on the field (housekeeping & facilities management team)
  • Take part to the company efforts to improve online brand reputation through efficient communication with tenants to collect positive online reviews (Google, FB, OTAs etc…)
  • Strong communication and problem-solving skills to assist tenants with any issues raised during their stay with us
  • Cheerful and friendly disposition when communicating with tenant
  • Able to work independently and also as a team
  • Strong sense of dedication to our tenants' experience
  • Process-oriented and good attention to detail
  • Accountable and responsible team-player
  • Past experience as customer sevice in either hospitality, travel, real estate, co-living or rentals
  • Ability to thrive in a fast-paced environment and effectively handle multitasking.

Core Skills/Competencies

  • Great spoken and written English
  • Customer empathy
  • Ability to stay calm when customers are upset
  • Positive attitude and mindset
  • Well organized
  • Attention to detail
Apply Now

Can't find what you're looking for? Checkout our other listings

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

General Accounting and Tax Compliance Officer - Makati

Dempsey Resource Management Inc., Makati City, Metro Manila
5 hours ago
Job Description Salary Range: ₱28,000 - ₱30,000 Work Schedule: Monday-Friday | 9:00 AM - 6:00 PM Work Location: Makati City- Must be a Graduate of BS in Accountancy - Certified Public Accountant - 2 years of work experience in General Accounting - 3 years of work experience in Taxation role - Strong knowledge of Philippine Tax Laws and regulations -...

Japanese SEO Specialist

J-K Network Manpower Services, Makati City, Metro Manila
5 days ago
Company Profile: An outsourcing and service provider in the Philippines that caters a professional service, marketing with vast experience on the service provider industryPosition: Japanese SEO Specialist Industry: Online Gaming Company Salary: Php 80,000- Php 100,000 Location: Makati City Work Schedule: Dayshift Benefits: • Free Meals • Free Accommodation • Attendance Incentives • Performance Incentives • Paid Leaves • Annual...

Accounting Supervisor (CPA) - Php80,000

J-K Network Manpower Services, Makati City, Metro Manila
5 days ago
Company Profile: This company is travel agency that offers a lot of services like hotel and airlines bookings and tour transportation. They operates for more than 51 years in the industry.Position: Accounting Supervisor Industry: Travel Agency Location: Makati City or Ortigas Pasig Salary: Php60,000-Php80,000 Working Schedule: Monday – Friday (Dayshift) Work Set-up: Work Onsite Responsibilities: Will handle general accounting. Will...