Technical Support Representative | Cebu City - #101174

TTEC


Date: 1 week ago
City: Cebu City, Central Visayas
Contract type: Full time

Requirements

  • At least 1 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a TESDA / Technical / Vocational Certificate on any course.
  • Non-Executive specializing in BPO/Call Center or equivalent.
  • Required skill(s): Customer service oriented.
  • Required language(s): English.

    • Responsibilities

    At TTEC, we’re all about the Human Experience. Elevated. As a site-based Technical Support Representative in Cebu, you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

    Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cebu office at eBloc Tower 2, Geonson Street, Asiatown IT Park.

    What You’ll be Doing

    Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

    During a Typical Day, You’ll

    Bring your passion and love for technology to know what’s going on with the latest technology products and help customers

    What You Bring to the Role

  • 6 months or more of customer service experience (educational attainment requirement may vary per experience)

  • Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations

  • A solution-oriented mindset to ensure happy customers

  • You lead by example and work with your team to contribute to the overall success of your client program

  • Computer savvy

    • What You Can Expect

  • Competitive pay and performance-based incentives

  • Knowledgeable, encouraging, supporting and present leadership?

  • Diverse and community minded organization?

  • Career-growth and lots of learning opportunities for aspiring minds?

    • And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:?

    Company-sponsored HMO with Health & Wellness programs for you and your family?

    Additional Info

  • Location: Cebu City, Central Visayas (Region VII).
  • Full Time position(s) are available.
  • Number of vacancies: 50.

    • Social Media Footer

    About Us

    We’re guide by the values

  • Lead every day: We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.
  • Do the right thing: We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.
  • Reach for amazing: We are innovators who make amazing things possible. We spark creativity and never accept can't.
  • Seek first to understand: We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers, and our colleagues.
  • Act as one: We’re stronger together — one company with one purpose and one team. We work together and have each other’s backs.
  • Live life passionately: We believe in our purpose and live it with intensity. We celebrate, laugh, and have fun together.

    • Diversity and inclusion at TTEC

    There’s diversity. And then there’s inclusion. We foster an inclusive culture where YOU are welcome to be well...YOU. So, join our team and bring your authentic self to work at TTEC!

    Meet a few of our team members in our TTEC Welcomes Me as they share what they experienced before joining the team.

    And how they are now encouraged to be themselves as a part of our global family at TTEC. Bring your smile to our vibrant global culture!

    Committed to your development

    We hear it every day. I want to grow. I want to learn. I want to elevate my career. And we’re here for it! With all the global changes we’ve all been through over the past few years, our commitment to giving you the tools, systems, and support you need to enhance your career has never been more important. It's everything from your new hire orientation (yay, welcome onboard!), to understanding your performance goals and performing in your role, to continued training and development along the way.

    It's all the ways we ensure you get what you need to succeed and reach your career goals. Did we mention we have over 10,880 free courses, certifications, and learning modules waiting for you in our TTEC Talent platform? Our goal is to bring more smiles to your face by helping you to elevate your career!

    Let's grow together!

    How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Start Asap - Call Center Agent - Cebu Hiring CSR - Travel Account

    Neksjob Philippines, Cebu City, Central Visayas
    2 days ago
    Job Qualifications Minimum Requirements? - at least 18 years old - at least HS graduate - at least 1 year customer service experience - savvy in computer & internet navigation Why pick us? Competitive Salary Exciting Performance Bonuses & Account Specific Allowances Career Advancement Opportunities Promote Within the Company Comprehensive Healthcare Benefits

    Customer Support Agent for Travel Account

    Neksjob Philippines, Cebu City, Central Visayas
    4 days ago
    Job Qualifications Minimum Requirements? - at least 18 years old - at least HS graduate - at least 1 year customer service experience - savvy in computer & internet navigation Why pick us? Competitive Salary Exciting Performance Bonuses & Account Specific Allowances Career Advancement Opportunities Promote Within the Company Comprehensive Healthcare Benefits

    Looking for Call Center Representative / No Experience Needed

    Neksjob Philippines, Cebu City, Central Visayas
    6 days ago
    Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. Qualifications at least HS graduate Have an above average to excellent English communication skills Have working knowledge on computers Have...