Team Leader - Operations (VC) - #130195

Bill Gosling Outsourcing

Date: 1 week ago
City: Manila, Metro Manila
Contract type: Full time
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives YOU WILL:
  • Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes.
  • Involvement and collaboration on new strategies and/or process improvements to better the team’s performance
  • Daily, weekly and monthly reports provided at both internal and external client levels.
  • Flexible team player in respect to scheduling and willing to invest additional time into the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month.
  • Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements.
  • Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients.
  • Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements.
  • Assist and participate in the recruiting, training and onboarding of employees, when required.
  • Champion company core values and other company programs to engage and motivate our employees.
  • Minimum of 2 years post-secondary or equivalent is required.
  • Previous experience in a leadership or managerial experience would be an asset.
  • Minimum of one-year BPO experience or equivalent administration work experience outside of the Company
  • You demonstrate teamwork, open communication and the ability to give and receive constructive feedback.
  • You demonstrate job knowledge through understanding of the fundamental skills and procedures.
  • You are never satisfied and demonstrate a winning attitude striving for success and productivity.
  • You take initiative to share or apply best practices in order to improve personal performance and customer experience.
  • You are fun and energetic and are engaged at all levels.
  • We offer a competitive salary for your work experience.
  • Life Insurance and Health
  • Benefits available
  • Ongoing training / personal development.
  • Amazing work culture where you can learn and grow.
WHERE ARE WE We have offices across the Globe – North America (Newmarket, Ontario; London, Ontario; Montreal, Quebec, Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK – please visit our website for additional information
Apply now and wait for our recruiters to contact you or you may contact us at (+63) 917-512-2455 (BILL)

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