Support Analyst (Hybrid-Flexible Options) - #130110


Date: 2 weeks ago
City: Manila, Metro Manila
Contract type: Full time
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team As a Support Analyst, you will be part of the Customer Operations team responsible for the implementation, on-going support, and growth of a diverse set of client trading systems based in the APAC. Working closely with our CSM and product team, you will help solve complex problems for our global customer base. This involves technical troubleshooting and functional requirements gathering. It requires an understanding of IT system architecture and eventually, an understanding of financial markets and financial instruments

On the client side, you will interact with both the traders and technical staff using BTCS solutions. You will be part of a mission critical team with excellent exposure to fast paced, high-tech environments spanning trading solutions across various product types, exchanges and continents
You will be part of the Customer Success department, which is responsible for supporting and maintaining key parts of our global business, solving complex issues while also gaining exposure to some of the biggest names in the industry Responsibilities:
  • Direct email communication with our customers
  • Manage auto created tickets by putting the correct fields
  • Monitoring the team's dashboard and prioritize the tickets
  • Work on support questions and issues and escalate to other CS member when necessary
  • Review and work on internal tickets raised by SRE team (i.e. checking enrichment reject or logs with warning or error)
  • Review and work on client’s change requests and maintenance tasks (i.e. user account creation/unlock, manage plugin connections, bring up platform)
  • Bachelor's degree in Computer Science, Engineering, or related field
  • Preferred with 1 year of related work experience
  • Good communication skills, fluency in English is a must
  • Interest in technology and finance
  • Familiar with Java, XML, UNIX
  • Team player, positive attitude, willingness to learn and evolve
  • Ability to work and perform independently
#LI-KA2 #LI-Hybrid
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

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