Specialist 2 - Credit and Collections - #88108

Who we are:

Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.

As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.

Why Join Us?

• Meaningful and Fulfilling Work
• Inspiring and Caring Leaders
• Global Talent Center
• Recharge Your Potential

Key responsibilities:

• Manage all collections activities of the assigned ledger/s
• Always provide excellent and professional customer service
• Collaborate with Sales, Service, Finance teams and all other stakeholders
• Manage new and existing invoice related disputes, set goals and drive resolutions
• Improve process & procedure gaps by working closely with the relevant departments
• Maintain good ledger house keepings monthly
• Forecast carefully and accurately monthly collections
• Reduce past due exposure in line with the set reduction plans
• Make daily collections calls on overdue accounts
• Negotiate and lock in payment schedules where necessary
• Transact all Credit Card payments using current credit card gate portal
• Control existing credit limit changes and orders on credit hold
• Ongoing maintenance of the customer database reflect any changes
• Actively participate and contribute in the weekly, monthly and quarterly team, one on one and general meetings
• Maintain OKRs and results within Better Works portal
• Manage ad hoc duties assigned by team lead or manager
• Complete all company training modules on time

Requirements:

Education: Degree in Finance or Administration

Experience: 1 to 3 years in collections (preferred)

Language skills: Fluency in English is a must (verbal and written)

• Has strong commercial collections of major complex accounts with ANZ market unit
• Ability to drive past due exposure low to minimize potential bad debt
• Initiate and drive billing dispute resolutions
• Negotiate payment terms with the customers
• Ability to collaborate with all customers and maintain good relationship
• Risk management of delinquent and non-trading accounts
• Excel reporting, know how to work with Pivot Tables
• Oracle system collections module
• Adapt to changing work levels and environments
• Flexibility to take on new tasks or additional tasks as or when required
• Excellent communication skills with high level of telephone and email etiquette

Key Competencies

• Telephone and written collections drive
• Initiate and drive dispute resolutions
• Perform under pressure
• Perform autonomously
• Outcome driven
• Critical thinker
• Good data analytics
• Good time management skills
• Deliver important reports accurately and promptly within the specified deadlines
• Collaborate with the key stake holders
• Optimum customer service to all the internal and external customers
• Demonstrate Vertiv Values always