Serviceability Engineer

#CreateYourMark and Be part of our highly dynamic team to enjoy the following benefits:

• HMO coverage from day 1 of employment for you and your dependents with Maternity coverage
• Expanded Medical Benefit
• Accident and life insurance
• Dental and optical reimbursements
• Free medical consultation with Lexmark’s in-house doctors
• Employee privilege access to lactating, gaming, music and sleeping room
• Health and wellness activities
• Work-life balance
• Semi flex schedule and alternative work arrangements
• Dress down Friday and Shift Allowance
• Company-sponsored team bonding activities
• Career advancement opportunities
• Unlimited access to online learning
• Relocation package for non Cebu

***eligibility guidelines apply***

We are looking for a Serviceability engineer that will be responsible for defining the appropriate service parts (field replaceable units), diagnostic process, and information development for each product. The primary responsibility will be to lead the implementation of NPI and sustaining serviceability requirements for all OEM products.


As a Serviceability Engineer, you will:

For New Products:

• Create and manage the service parts list (FRUs and CRUs).
• Conduct Design for Serviceability review with development team.
• Collaborate with the WW serviceability engineering team to ensure the proper Enovia supporting material connections.
• Create service diagnostics specs.
• Conduct validation and verification of FRUs.
• Provide technical and serviceability inputs to service information development.
• Conduct validation and verification to service information products.

For Sustaining Products:

• Ensure service part related ECs account for the product requirements and communicate these changes to appropriate teams.
• Review and ensure the accuracy of service manual updates in collaboration with the Content Design team.

Other Serviceability Tasks:

• EC review and task tracking.
• Conduct photo and video service removals shoot.
• Enovia supporting materials setup and analysis.

You will be a great fit for our team if you have:

• Bachelor’s Degree in Electronics Engineering, Mechanical Engineering, or other related engineering degrees.
• Strong technical background in product development process with experience in hardware imaging design and development is a plus.
• Strong leadership skills with direct and cross-functional teams.
• High sense of accountability and a solid team player.
• Effective communication and collaboration across diverse and worldwide teams.
• Have a passion for innovation and drive towards operational excellence and continuous improvement.