Service Desk Analyst | 50K Sign-on Bonus

Discover your 100% YOU with MicroSourcing!

Position: Service Desk Analyst
Location: Eastwood, Libis, Quezon City
Work setup & shift: Onsite | Night shift
Start date: Immediate (*50K Sign-on Bonus)

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:
As a Service Desk Analyst, you will:

• Serve as the first contact with customers who need technical assistance.
• Remotely assist users with desktop, server, printer, and other connected device troubleshooting.
• Perform troubleshooting and issue resolution for shared resource access, hardware and software configurations.
• Perform OS and other software and firmware updates and patch management.
• First level identification and escalation of major incidents using the approved IT escalation processes.
• Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.
• Perform network administration functions, user account permissions, Active Directory changes.
• Follow up with clients to ensure resolution is complete and satisfactory.

Other Responsibilities

• Assist in creating knowledgebase articles, checklists and FAQs.
• Willingness to learn industry specific and proprietary management systems.

What You Need:
Non-negotiable requirements:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Minimum of 1 year of experience using ticketing tools such as ServiceNow, Zendesk, or similar platforms.
• Willing to work onsite in Eastwood, Quezon City, during night shifts.
• Available to start within 2 weeks of job offer acceptance.
• Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users.

Skillset:

• Knowledge in Windows desktop and server operating systems.
• Familiar with Office 365, Active Directory, and Exchange.
• Basic understanding of networking (TCP/IP), and experience with workstation, printer, and IP phone connectivity.
• Knowledge of hospitality systems (e.g., PMS, POS, key card systems) is a plus.
• Strong customer service and problem-solving skills, with the ability to respond quickly and courteously to user inquiries.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance