SERVICE DESK AGENT - #129836

Pax Asia Information Corporation


Date: 1 week ago
City: Santa Ana, Central Luzon
Contract type: Full time

The Service Desk Agent (1st Line) role is responsible for providing excellent service to our customers within our 24/7 operations team. The Service desk agent will be the first port of call for our customers via telephone and email, responsible for managing incidents and service requests from start to finish ensuring the customer is happy every time. You will be helping to ensure that we meet our SLA’s from answering the phone to creating new user accounts to fixing technical issues and assisting senior technical engineers resolve incidents and problems.

Essential job requirements

  • Good troubleshooting logic, customer service, and telephone etiquette skills.
  • Intermediate knowledge of Microsoft-based operating systems (emphasis on Windows 7) and MS Office 2010 (emphasis on MS Word, MS Excel, MS Power Point and MS Outlook).
  • Some knowledge of ITIL is essential.
  • Hands-on experience in desk side troubleshooting (desktops, laptops, printers, smartphones)
  • Experience in document management systems (Interwoven), distributed time entry programs (DTE), and remote communications applications/security (Citrix/Secure ID) is an advantage.
  • Good verbal and written presentation skills.
  • A detail and Service-oriented team player who can be flexible with hours if necessary and can work with minimal supervision.
  • Good adherence to company rules and regulations
  • Time management and team skills (some project management involved).

Education/Qualifications

  • 2 - 3 years’ experience as ServiceDesk or any similar IT experience
  • Service Now experience is a must
  • College degree in any IT related course or equivalent work experience.
  • Above average English communication skills
  • MCP, MCDST, Comptia A+, MOUS or similar technical certification desired but not necessary.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

HR Generalist

PAX-ASIA, Santa Ana, Central Luzon
1 week ago
Qualifications:Bachelor's degree in Human Resources, Business Administration, or related field.At least two (2) years of proven experience in HR roles, with a strong understanding of HR principles, legislations and regulations. With knowledge of Performance Management, Employee Engagement, Employee Development, Employee Relations, and Discipline.Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the...

Procurement Assistant

PAX-ASIA, Santa Ana, Central Luzon
3 weeks ago
As a Procurement Officer, you will be responsible for managing the procurement process within our organization. Your primary duties include will include sourcing, negotiating, and purchasing goods and services required for our operation. You will collaborate with different departments ensure timely and cost-effective procurement while maintaining compliance with company policies and procedure. Qualifications:Bachelors Degree in Finance, Accounting, Business Management Commerce,...

CCTV Operator

PAX-ASIA, Santa Ana, Central Luzon
3 weeks ago
QUALIFICATIONS: Bachelor's degree in Computer Science, Information Technology, or any related field.At least 2 years experience working as CCTV operator in casino is required.Strong customer service orientation and effective communication skills.Ability to work independently and as part of a team in a fast-paced environment.Detail-oriented with excellent organizational skills.