Service Delivery Senior Analyst | BPO - #100962


Date: 3 weeks ago
City: Mandaluyong City, Metro Manila
Contract type: Full time

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Accenture in the Philippines is currently looking for Service Delivery Senior Analyst (Insurance) who will be responsible in performing the following day-to-day tasks:

  • Manages processes based on established performance standards, service & quality levels
  • Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.)
  • Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training
  • Coaches team members on proper handling of transactions
  • Execute existing DR/BCP plans of the team
  • Execute/deliver output based on the project plan during migrations
  • Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired
  • Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports
  • Takes ownership in resolving and managing end-customer issues and negotiations
  • Manages internal updates/communication within the unit
  • Enforces compliance to company policies and effect disciplinary measures on violations
  • Initiate and implement process improvements
  • Leads projects/tasks that may be assigned from time to time

Join our high performing team and enjoy these benefits:

  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, inclusion, and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Flexible working arrangements
  • Accessible locations
  • Work Life Balance
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities
  • Volunteering opportunities

*Terms and conditions apply

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at ****.

What are we looking for?

  • Open to College Graduates and College Undergraduates with relevant work experience
  • With at least 12 months of experience in Insurance account, and/or 12 months work experience in the non-BPO financial sector (Personal Insurance, Personal Banking, Investment, Wealth Management, or Medical insurance)
  • With at least 1 year Supervisory experience in the BPO industry

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