Service Delivery Ops Specialist (Insurance) - #88182


Date: 5 days ago
City: Manila, Metro Manila
Contract type: Full time

Are you ready to accent on the future? Apply now and be part of Accenture’s growing organization of empowered people!

Accenture in the Philippines is currently looking for Service Delivery Ops Specialist (Insurance) who will be responsible in performing the following day-to-day tasks:

  • Manages processes based on established performance standards, service & quality levels
  • Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.)
  • Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training
  • Coaches team members on proper handling of transactions
  • Execute existing DR/BCP plans of the team
  • Execute/deliver output based on the project plan during migrations
  • Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired
  • Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports
  • Takes ownership in resolving and managing end-customer issues and negotiations
  • Manages internal updates/communication within the unit
  • Enforces compliance to company policies and effect disciplinary measures on violations
  • Initiate and implement process improvements
  • Leads projects/tasks that may be assigned from time to time

Join our high-performing team and enjoy these benefits:

  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, inclusion, and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Flexible working arrangements
  • Accessible locations
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities

How to apply?

  • We are on Workday! For faster processing, kindly ready your CV to apply using autofill with resume.
  • Click apply now and you will be redirected to our Workday site, click apply again and you will be asked to autofill with resume, apply manually or if you have previous application, you can use it to re-apply.
  • Make sure to complete your Workday profile for your application to be processed.

*Terms and conditions apply

What are we looking for?

  • Open to College Graduates and College Undergraduates with relevant work experience
  • With at least 12 months of experience in Insurance account, and/or 12 months work experience in the non-BPO financial sector (Personal Insurance, Personal Banking, Investment, Wealth Management, or Medical insurance)
  • With at least 3 years Supervisory experience in the BPO industry

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