Senior Technical Support Representative (Team Leader) - #88229


Date: 2 weeks ago
City: Mandaluyong City, Metro Manila
Contract type: Full time

Are you ready to accent on the future? Apply now and be part of Accenture’s growing organization of empowered people!

Accenture in the Philippines is currently looking for Service Delivery Ops Senior Analysts who will be responsible in performing the following day-to-day tasks:

  • Responsible for setting individual performance objectives that align to the overall objectives of the team
  • Responsible for the day-to-day operations of the team ensuring all metrics are met and assists team members in overcoming their challenges through effective performance management
  • Provide mentorship, guidance and career development to team members
  • Exhibits leadership strength by fostering a positive environment within the team and implementing activities to increase individual and team engagement
  • Recognize problems and issues that affect work efficiencies and performance outcomes of the team and provides recommendations and course of action derived from concerns seen and initial analysis of data
  • Escalate issues that may affect delivery of work and business outcomes in a timely manner to management
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Identify actionable insights, suggest recommendations, and influence
  • Team strategy through effective communication

What are we looking for?

  • Bachelor’s Degree holder
  • With minimum of 2 years operations and people management experience, including leading a team of >15 team members and a strong desire to develop future leaders
  • Dynamic leader with experience and passion for leading a diverse team in a fast-paced environment, able to deal with rapid change and ambiguity
  • Strategic thinker with strong analytical and problem-solving skills

Are you ready to accent on the future? Apply now and be part of Accenture’s growing organization of empowered people!

Join our high-performing team and enjoy these benefits:

  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, inclusion, and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Flexible working arrangements
  • Accessible locations
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities

How to apply?

  • We are on Workday! For faster processing, kindly ready your CV to apply using autofill with resume.
  • Click apply now and you will be redirected to our Workday site, click apply again and you will be asked to autofill with resume, apply manually or if you have previous application, you can use it to re-apply.
  • Make sure to complete your Workday profile for your application to be processed.

*Terms and conditions apply

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