Senior Manager Client Services

ibex


Date: 1 week ago
City: Mandaluyong City
Contract type: Full time
The Sr. Client Services Manager will serve as the primary point of contact for the Client and is responsible for the successful and profitable operation of all programs assigned including management of Client expectations and goals as stated in the SOW.

Responsibilities

Responsibilities:

  • Meets client and company objectives
  • Serves as point of contact for all client concerns
  • Ensures that financial targets are achieved
  • Proactively partner with clients to deliver cost effective, value added, quality solutions
  • Strong contributor to the senior management team in developing operating strategy, overall profitability and ensuring process improvements for the business unit.
  • Ensure that client needs are met in a way that improves customer satisfaction and increases profitability
  • Manages the accurate compilation and distribution of information and reports to identified stakeholders.
  • Identifies and implements continuous improvement initiatives.
  • Provide and implements real time solutions to the business that result in increased productivity/efficiency.
  • Work with BU heads to achieve the overall objective of the Business
  • Performs other related duties and assignments as required and as assigned by the VP of Client Services.

Qualifications

Requirements:

  • Bachelor’s Degree
  • At least 5 years of experience with Client Services and/or Operations Management
  • Experience in a CS and/or operational role with logistics account experience
  • Excellent track record in program management involving multiple teams, multiple products, and multiple services areas.
  • Strong operations background
  • Extensive experience in Customer Service and understanding of BPO operations
  • Excellent organization skills and ability to manage multiple and changing priorities
  • Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills.
  • Ability to present to high-level client contacts
  • Knowledgeable of changing technology
  • Exemplary communication skills and strong business acumen to understand the business strategies
  • Willing to be tagged on preferred ibex site.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Technical Support Engineer II, PMO Proposal (Blended WFH)

Emerson Electric (Asia) Limited - ROHQ, Mandaluyong City
1 day ago
Emerson’s 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Technical Support Engineer II, PMO Proposal, you will complete a 30-day extensive classroom and on-the-job training conducted by our PMO Proposal members, who are process experts. The...

Novated Lease Settlements Officer (AU)

ConnectOS, Mandaluyong City
4 days ago
DescriptionSchedule: Monday to Friday (09:00 AM to 06:00 PM AESTWhat are we looking for?Skills RequiredAttention to Detail: Exceptional ability to manage detailed processes, ensuring accuracy and completeness in settlement transactions. Customer Service: Strong communication skills, with a professional and customer-focused approach.Process Management: Ability to follow and improve established settlement procedures, ensuring efficiency and compliance at all times. Data Management: Proficiency...

ESG Sustainability Analyst

Stolt-Nielsen Limited, Mandaluyong City
1 week ago
Job DescriptionAre you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen’s fast growing Global Shared Service Center is looking for an ESG Sustainability Analyst.Stolt-Nielsen Limited (SNL) is the specialist storage and transportation provider for bulk liquids: chemicals, clean petroleum, gases, vegetable oils, biofuels and oleochemicals. We also focus on...