Sales Operations Senior Analyst - #86327

Order Management/Sales Operations/Supply Chain Senior Analyst

• Manage orders and returns - forward to back office team, confirm to customer once done.
• Answer queries regarding stock availability, status of orders, status of shipments, pricing, returns
• Manage Credit and Debit Issuance and support investigate any disputes – pricing, returns, incorrect shipments etc.
• Handle Special deals operations with Account and Channel Manager
• Customer communication
• Co-operation with other teams both internal and external stakeholders to resolve a query

Order Management/ Sales Operations Billing Senior Analyst

• End to end onboarding and offboarding of partners
• Customer controls/accesses maintenance
• Partner account set-up maintenance
• Digital Billing run and related setup
• Daily review of Billing alerts and issues
• Perform data entry and research in various system and tracking tools.
• Apply knowledge of process and related system to assist in identifying, assessing and resolving issues/problems.
• Manage orders and returns
• Manage Credit and Debit Issuance and support investigation of any disputes – pricing, returns, incorrect shipments etc.
• Managing customer disputes / queries
• Handle Special deals operations with Account and Channel Manager
• Customer communication
• Collaboration with other teams, both internal and external stakeholders to resolve a query

• At least 3years of work experience in sales/sales operations
• At least 1 year supervisory experience
• Open to undergraduates with relevant work experience
• SAP, ERP, Supply chain experience/background is preferred

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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