Sales Operations Analyst - #86450

Order Management/Sales Operations/Supply Chain Role

• Responsible for activities assigned by the Order Management Team Lead
• Manage and process any transactional and data entry query and requests.
• Manage orders and returns - forward to back office team, confirm to customer once done.
• Answer queries regarding stock availability, status of orders, status of shipments, pricing, returns
• Manage Credit and Debit Issuance and support investigate any disputes – pricing, returns, incorrect shipments etc.
• Handle Special deals operations with Account and Channel Manager
• Customer communication

Order Management/ Sales Operations Billing Analyst

• End to end onboarding and offboarding of partners
• Customer controls/accesses maintenance
• Partner account set-up maintenance
• Perform data entry and research in various system and tracking tools.
• Manage orders and returns
• Answer queries regarding stock availability, status of orders, status of shipments, pricing, returns
• Manage Credit and Debit Issuance and support investigation of any disputes – pricing, returns, incorrect shipments etc.
• Customer engagement and corrections on order rejections
• SAP Reports for customers
• Customer communication

• At least 2 years relevant experience in sales/sales operations; understanding of sales operations processes
• SAP, ERP, Supply chain experience/background is preferred

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.