Real Time Analyst

•Train, support and mentor associates on required skills per client request
•Assist the Corporate Trainer with tasks and responsibilities
•Set a timeline or training calendar cycle, which promotes increased operational efficiency
•Carry out strict process compliance on all levels within the team
•Update and review training plans that adapt to business needs
•Participate and contribute on weekly, biweekly and monthly business review meetings
•Administer Learning and Performance Needs Analysis on current employees
•Conduct and develop effective training techniques or methods for new hires and existing associates
•Identify and provide essential information for the trainees' development and needs
•Develop and update training curriculum through coming up with the best resolutions and applying it accordingly
•Ensure high customer satisfaction through conducting NPS surveys at a defined frequency
•Plan and provide training support and development plans for associates
•To come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accounts

•Facilitate or manage soft skills training such as for voice and customer experience