Production Agent - #88258
Wipro
Date: 6 days ago
City: Cebu City, Central Visayas
Contract type: Full time
- Handle oubound calls to process which deals with medical staff/doctors
- Supports research and data validation
- Deliver excellent customer service and ensure customer satisfaction in all calls
- Ensure accurate documentation of each call
- Attend to customer queries, concerns and complaints and provide first time call resolution
- Escalate calls to proper parties following proper protocols
- Ensure compliance to all company policies and procedures
- Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
- Keep all company information which includes customer information confidential and secured
Behavioural - interpersonal and influence management skills , Behavioural - Knowledge of Customer's Culture. , Domain - Domain knowledge / Customer Centricity / Commitment
- Worked in service Industry
- Experience of 6 months and above desirable.
- Experience in call center will be an advantage.
- Healthcare experience will be an added advantage
- Decent communication proficiency is required
Provider Inbound
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