Production Agent - #88258


Date: 6 days ago
City: Cebu City, Central Visayas
Contract type: Full time
  • Handle oubound calls to process which deals with medical staff/doctors
  • Supports research and data validation
  • Deliver excellent customer service and ensure customer satisfaction in all calls
  • Ensure accurate documentation of each call
  • Attend to customer queries, concerns and complaints and provide first time call resolution
  • Escalate calls to proper parties following proper protocols
  • Ensure compliance to all company policies and procedures
  • Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
  • Keep all company information which includes customer information confidential and secured

Behavioural - interpersonal and influence management skills , Behavioural - Knowledge of Customer's Culture. , Domain - Domain knowledge / Customer Centricity / Commitment

  • Worked in service Industry
  • Experience of 6 months and above desirable.
  • Experience in call center will be an advantage.
  • Healthcare experience will be an added advantage
  • Decent communication proficiency is required

Provider Inbound

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