Pioneer | Telco Account As A Chat Customer Associate | Earn Up To 24K - #101122

TTEC


Date: 2 weeks ago
City: Mandaluyong City, Metro Manila
Contract type: Full time

Requirements

  • At least 1 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a TESDA / Technical / Vocational Certificate on any course.
  • Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.
  • Required skill(s): Customer service oriented.
  • Required language(s): English.

    • Responsibilities

    Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Chat Customer Service Representative in Pioneer for financial account, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

    Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work after a thorough, independent analysis conducted by Great Place to Work Institute Philippines.

    Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at 2nd Floor Robinsons Cybergate Plaza, Mandaluyong City.

    What You’ll be Doing

    Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat including emails, social media, direct messaging and others. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

    During a Typical Day, You’ll

  • Answer incoming communications from customers

  • Connect and resolve issues with customers using written communication only

  • Conduct research to provide answers for customers to resolve their issues

  • Interpret financial transaction patterns and documents (payslips, tax statements, etc.)

    • What You Bring to the Role

  • 1 year or more of financial crime or anti-money laundering experience

  • Completed 2 years in college or equivalent

  • Recognize, apply and explain your product or service knowledge

  • Computer experience

  • Candidates should be willing to work within Pioneer, Mandaluyong

    • What You Can Expect

  • Win P10k* electronic gift certificates if hired between Nov. 1 to Dec. 4 (terms & conditions apply)

  • Supportive of your career and professional development

  • An inclusive culture and community minded organization where giving back is encouraged

    • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

    Visit https://mybenefits.ttec.com/phl/ for more information.

    Additional Info

  • Location: Mandaluyong City, National Capital Region (NCR).
  • Full Time position(s) are available.
  • Number of vacancies: 50.

    • Social Media Footer

    About Us

    We’re guide by the values

  • Lead every day: We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.
  • Do the right thing: We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.
  • Reach for amazing: We are innovators who make amazing things possible. We spark creativity and never accept can't.
  • Seek first to understand: We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers, and our colleagues.
  • Act as one: We’re stronger together — one company with one purpose and one team. We work together and have each other’s backs.
  • Live life passionately: We believe in our purpose and live it with intensity. We celebrate, laugh, and have fun together.

    • Diversity and inclusion at TTEC

    There’s diversity. And then there’s inclusion. We foster an inclusive culture where YOU are welcome to be well...YOU. So, join our team and bring your authentic self to work at TTEC!

    Meet a few of our team members in our TTEC Welcomes Me as they share what they experienced before joining the team.

    And how they are now encouraged to be themselves as a part of our global family at TTEC. Bring your smile to our vibrant global culture!

    Committed to your development

    We hear it every day. I want to grow. I want to learn. I want to elevate my career. And we’re here for it! With all the global changes we’ve all been through over the past few years, our commitment to giving you the tools, systems, and support you need to enhance your career has never been more important. It's everything from your new hire orientation (yay, welcome onboard!), to understanding your performance goals and performing in your role, to continued training and development along the way.

    It's all the ways we ensure you get what you need to succeed and reach your career goals. Did we mention we have over 10,880 free courses, certifications, and learning modules waiting for you in our TTEC Talent platform? Our goal is to bring more smiles to your face by helping you to elevate your career!

    Let's grow together!

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