Patient Intake Coordinator (Intake Referral Coordinator)

Overview for Referral Coordinator:

We are seeking an organized, detail-oriented, and efficient Home Health Intake Referral Coordinator to join our team. The primary responsibility of this role is to manage and track clinical schedules while ensuring the timely acceptance of new patient referrals. The Home Health Coordinator will also be responsible for communicating availability updates to hospitals and other healthcare facilities. The ideal candidate will excel in written and verbal communication, be able to handle a fast-paced environment, and demonstrate strong multitasking abilities.

Clinical Schedule Management:

Track and update clinical schedules for home health staff (RNs, PTs, and STs) to ensure proper coverage and timely service delivery.

Monitor and adjust schedule trackers as necessary to accommodate urgent patient needs, cancellations, or changes.

Patient Referrals & Intake:

Receive and process new patient referrals, ensuring all required documentation is completed and accurate.

Communicate with referring hospitals and physicians to gather necessary patient information and confirm home health services.

Availability Management:

• Respond to hospital and healthcare facility requests for availability updates, ensuring accurate and timely responses.
• Maintain a system to track and report staff availability for new admissions, coordinating with other Intake teams to ensure coverage.
• Communication:
• Communicate effectively with patients, families, referral sources, and interdisciplinary healthcare teams.
• Provide timely updates to hospitals and healthcare providers on referral status, patient needs, and clinician assignments.
• Respond to phone calls, emails, and other inquiries promptly, ensuring all parties are informed and up to date.
• Documentation & Reporting:
• Ensure all referral and scheduling information is accurately recorded in the system and up to date.
• Generate and maintain daily and weekly reports on clinical staff schedules, patient intake, and referral status.
• Multitasking & Time Management:
• Handle multiple tasks simultaneously, prioritizing urgent requests and maintaining an organized workflow.
• Adapt quickly to changes in schedules or patient needs in a fast-paced environment.
  
  
  
Qualifications:

• Experience:
• Minimum of 2 years of experience in healthcare administration, home health coordination, or a related field is preferred.
• Previous experience in scheduling, intake, or managing referrals in a fast-paced healthcare environment is highly preferred.
  
  
  

Skills & Abilities:

• Excellent written and verbal communication skills, with the ability to interact effectively with patients, families, clinical staff, and hospital personnel.
• Strong organizational and time-management skills with the ability to prioritize tasks and manage multiple requests simultaneously.
• Proficiency with scheduling software, electronic health records (EHR) systems, and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work well under pressure, handle fast-paced environments, and remain calm during urgent situations.
• Attention to detail and accuracy in all tasks, especially related to scheduling and patient referrals.
• Personal Traits:
• Strong interpersonal skills with a customer service-oriented attitude.
• Self-motivated, dependable, and able to work independently.
• Ability to handle confidential information with discretion and maintain HIPAA compliance.
  
  
  

Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park and Felcris Centrale Mall Davao. We recently celebrated our 16th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Select VoiceCom and think it's a great place to work!."

The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing SVC family. You wont regret it!

Checkout our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park
• Terms and conditions apply.
  
  
  

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID
  
  
  

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).