Order Management Coordinator
Canon Australia
Date: 5 hours ago
City: Taguig
Contract type: Contractor
Essential Duties
Operational
Qualifications
Operational
- Own the end-to-end Order Management Process
- Check and ensure quote is complete, accurate and in accordance with the paperwork signed by the customer, including contract details, prior to creation and booking order
- Monitor the order to delivery lead-time in accordance with the customer contract SLAs to ensure timely invoicing
- Escalate orders that are pending credit clearance for internal and external lease
- Monitor and clean up incomplete orders
- Manage the loan/trial machine deliveries and collections from the customer’s site
- Handle return process
- Manage External Lease orders through to activation to ensure orders are activated and Canon receives prompt payment by lease partner
- Process Movement Requests for customer collections using correct process and ensuring install base records are updated.
- Checking the clean order requirements and working with external and internal customers to cleanse data or obtain additional information.
- Contract Administration
- Liaise with Contract Management on the creation of complex orders
- Liaise on transport SLA results and resolving any customer transport claims
- Administer month end procedures such as customer query accruals, support sheet accruals and retro accruals.
- Responsibility for account maintenance such as pricing schemes to ensure correct reporting.
- Adhoc and Customer Service
- Attend customer review meetings to audit queries and recommend enhancements to services provided.
- Use reports for order status tracking and resolve any related issues.
Qualifications
- Specialist Knowledge: product and solutions knowledge to understand implications for order process
- Previous Industry Experience: Sales and customer centric, accurate data entry and strong analytical skills.
- Bachelor’s Degree holder in any business-related discipline
- Highly customer focused and delivery oriented
- Strong communication skills to understand (internal) customer issues and to find ways to exceed customer expectations
- Excellent organisation and planning skills
- Attention to detail and q uality conscious
- Able to interpret, manipulate & use different forms of complex data
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