OPERATIONS SUPPORT ANALYST - #101088

Description:

Duties and Responsibilities:

• This role is a mixture of customer service and administrative, system-driven tasks

• Actively contribute to business success by maintaining expected performance standards

• Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirements

• Document review, including collation, distribution and filing according to policies and procedures

• Handle queries from customers, clients and engineers related to outstanding and ongoing requests

• Liaise with different internal and external groups through e-mail and phone calls

• Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests

• Maintain a collaborative relationship within the team

• Provide recommendations for continuous improvement

Sounds like you? To apply, you need to have:

Skill and Experience Qualifications:

• Experience in operations is preferred, focused on:

  • Customer service

  • Technical support

  • Back-office work

• Good verbal and written English communication skills

• Proficiency in computer functions within MS Office Suite

• Exceptional problem-solving skills and time management

• Willing to work on shifting/rotating schedules

• Bachelor’s degree preferred

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package. We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system. Apply today! To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.).

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY

. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may