Officer - ICS NZ GCC

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About The Role

As an Officer – International Support Centre (NZ), GCC in our Customer Services Institutional Operations, you’ll play a key role in helping to contribute to the achievement of ANZ's customer service delivery in Institutional

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Makati

Role Type: Permanent, Fulltime

What will your day look like?

As an Officer – International Support Centre GCC, you will:

• Ensure productivity meets business needs
• Provide excellent customer service
• Continually improve processes to enable business to deliver faster and improve customer service proposition
• Develop and implement ongoing training strategy to enhance performance
• Idenitfy risk and issues within division and determine remediations plans
  
  
  

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven experience in a Customer Contact Centre servicing Institutional Customers
• Demonstrated Customer Service Skills
• Demonstrated Influencing, negotiation,conflict management and attention to detail
  
  
  

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 80988.

Job Posting End Date

06/12/2024 , 11.59pm, (Melbourne Australia)