Non-Voice Customer Support - Bilingual Chinese and English

Job Overview

Join Strikingly, a cutting-edge, mobile-optimized website builder, as a Bilingual Chinese-English Non-Voice Customer Support agent, affectionately referred to as Happiness Officers. Based in Shanghai with strong roots in Silicon Valley, our mission is to empower individuals to express their uniqueness. We are backed by prestigious investors such as Y Combinator, and we are dedicated to delivering outstanding customer experiences.

Key Responsibilities

• Provide exceptional customer support through email and live-chat, ensuring a positive and memorable interaction.
• Reflect our brand’s voice and personality in every communication with customers.
• Translate our product and essential customer communications, including newsletters and lifecycle emails, into Chinese.
• Cultivate an in-depth understanding of our product and internal systems to assist customers effectively.
• Maintain a joyful and positive demeanor in all interactions with customers and team members.
  
  

Required Skills

• Proficient communication skills in both Chinese and English at a professional level.
• A strong desire to assist individuals with varying levels of understanding.
• Passion for continuous learning, problem-solving, and analytical thinking.
• Experience in customer service within a fast-paced setting.
• Proficient use of a desktop or laptop with at least 8GB RAM, running Windows 10 or MacOS 10.12.6 or higher, and a dependable internet connection of at least 20Mbps.
  
  

Qualifications

• Availability to work full time (40 hours per week).
• Previous experience in customer service is preferred, demonstrating a commitment to excellence in client interactions.
  
  

Career Growth Opportunities

At Strikingly, we prioritize the professional development of our team members. You will have access to training and growth opportunities to enhance your skills and advance your career.

Company Culture And Values

We pride ourselves on fostering a collaborative and enjoyable international work environment. Our team embodies positivity and happiness, ensuring that every interaction reflects our core values.

Networking And Professional Opportunities

Working with us not only allows you to connect with a talented and diverse team but also provides ample opportunities for networking and collaboration within the industry.

Compensation And Benefits

• Enjoy the flexibility of working from anywhere.
• Participate in a supportive and engaging team atmosphere.
• Benefit from paid leave after one year of tenure, alongside opportunities for career advancement.
  
  

Employment Type: Full-Time