NOC Engineer - Davao City (44598) - #130084

Reeracoen Philippines, Inc.

Date: 1 week ago
City: Davao, Davao
Contract type: Full time

Roles & Responsibilities

• Provide Service Management to supervise the network system and continuously monitor alerts

• Ensure the security of the company’s network and look into the performance of the business network
• Coordinate with third-party providers to ensure the network products and services are secured

• Responsible for attending to tier 2 customer escalations and troubleshooting

• Troubleshoot IP services and networks, and ensure that all fault tickets are resolved timely to meet performance Service Level Agreement (SLA) on Mean Time to Repair (MTTR) and Quality of Service (QoS)

• Design and influence the enhancement, modification, and adjustment of components in the network’s infrastructure
• Manage the Integration of New Network Technologies

• Maintain all required network updates on the VPN, WLAN, WAN and LAN

• Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users
• Document the resolution of incidents and problems

Job Requirements:

• Min. 2 years of experience in related field preferred

• Min. Diploma in Computer Science, Information Technology, Engineering or any related field

• Possess an interest in Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
• Able and willing to work in shifts to support network system on a 24/7 basis

• Strong analytical and problem-solving skills, and has a flair for dealing with technical and operational problems
• Prior experience om an ISP environment will be an advantage

• Professional certification like CCNP will be an advantage

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Accounting Officer - C...

John Clements, Davao, Davao
21 hours ago
We are seeking a highly skilled and experienced Accounting Officer to join our team. The ideal candidate will hold a Certified Public Accountant (CPA) license and possess a minimum of three years of relevant working experience. As an Accounting Officer, you will play a crucial role in maintaining accurate financial records, ensuring compliance with accounting regulations, and providing insightful analysis...

Trainer - Davao Area (Open for Fresh Graduates)

Manpower Outsourcing Services, Inc., Davao, Davao
2 days ago
Onboard and refresh stakeholders on site operations.Measure learning experiences to innovate with effective learning methods that will cater to the specific audience.Prepare engaging slide presentations and ELAs that will help in the learning experience. Utilize a variety of learning pedagogy and concepts.Submit training database and relevant files on time.Help produce training videos through making a storyboard and script or shooting...

Spanish Customer Support Specialist (PHP 30,000 gross + 1Month Free relocation assistance)

J-K Network Manpower Services, Davao, Davao
5 days ago
Company Profile: This is a contact center industry for car assistance accounts. This service is provided in the US for customers who need assistance to transport their vehicles and cars whether it's for private and public purposes. This is a widely used car transporting service in the US. It's considered as the most trusted and reliable service provider for several...