Gratitude Inc

Date: 2 weeks ago
City: Davao, Davao
Contract type: Full time

Customer Service Representative
Key Responsibilities:

    Maintaining a positive, empathetic, and professional attitude toward customers always.
      Responding promptly to customer inquiries.
        Communicating with customers through various channels.
          Acknowledging and resolving customer complaints.
            Knowing our products inside and out so that you can answer questions.
              Processing orders, forms, applications, and requests.
                Keeping records of customer interactions, transactions, comments, and complaints.
                  Communicating and coordinating with colleagues as necessary.
                    Providing feedback on the efficiency of the customer service process.
                      Managing a team of junior customer service representatives.
                        Ensure customer satisfaction and provide professional customer support

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