Network Field Engineer | Surallah, South Cotobato (Open to Fresh Graduates)
Trends Group Inc.
Date: 9 hours ago
City: Davao
Contract type: Full time
I. PURPOSE
The Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer service.
Ii. Duties And Responsibilities
The Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer service.
Ii. Duties And Responsibilities
- Technical Support:
- Provide first-line support for client technical issues via phone, email, or onsite visits
- Troubleshoot and resolve hardware, software, and connectivity issues efficiently
- Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up
- Ensure client service level agreements (SLAs) are met consistently
- Documentation:
- Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures
- Contribute to creating and updating knowledge base articles and user guides
- Customer Service:
- Respond promptly to customer inquiries and issues, ensuring a high level of satisfaction
- Communicate technical information clearly even with non-technical users
- Build and maintain positive relationships with clients and team members
- Minimum Education
- Bachelor’s degree in information technology, ECE, Computer Science, or a related field
- Minimum Experience/Training
- Preferably 1-2 years of experience in an onsite technical support role, but fresh graduates are welcome to apply
- Competency
- Technical Skills:
- Basic knowledge of IT systems and troubleshooting methodologies
- Familiarity with a broad range of IT hardware and software solutions
- Soft Skills:
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Should possess a valid driver’s license with motorcycle eligibility
- Combination of remote and onsite work, depending on client needs
- May require travel to client locations
- Flexible working hours to address urgent technical issues when needed
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
US Healthcare Associate (Prompt Experience)
Snapscale,
Davao
5 days ago
Overview:In this role, you'll be responsible for verifying benefits, reactivating patients, answering inbound calls, following up on appointment calls, making outbound calls, scheduling and rescheduling appointments, managing EMR (Prompt), and monitoring the clinic’s virtual kiosks.Perks:Health Maintenance Organization (HMO)Government-mandated benefitsUp to PHP 35K (depending on years of experience)13th month payTransportation allowanceOpportunities for career growth and developmentFun and supportive working environmentSite Location:Davao...
HR Admin Staff
Angcore Group,
Davao
1 week ago
Your Local experts since the 1970sThe Angcore Group has been a leading mover and supporter of the Davao region automotive industry for over 50 years,Beginning with Hino Trucks & Buses, and then becomingRS Autosphere Co., and now The Angcore Motor Company, Inc.,we have had investments and experience in manufacturing, distribution, and dealership operations.Today, the group operates dealerships in Region 11...
Relationship Associate
RCBC,
Davao
1 week ago
Job SummaryAssists and support the Relationship Managers in the servicing of accounts and marketing of bank products and services with focus on loans, trade financing and deposits.How will you contribute?Through client calls and coordination with the relationship managers, solicits new and quality clients that could give substantial business to the bank. Keeps abreast of updates on the Bank and BSP...
